techrecovery | Another Tale of Stupidity....Hope it makes SOMEONE smile... (also in my personal journal) (Reply)

I had a guy that was arguing with me about something he had no clue about (I know, what else is new). As I am walking him through getting his computer prepared to connect to the HomePortal, he asks about Internet Explorer. Here's the conversation:

EU: What's Internet Explorer?
ME: It's a web browser.
EU: What's a web browser?
ME: It allows you to look at web pages...er... pages on the internet.
EU: What's a page on the internet?
ME: *puts customer on mute* WHY THE HELL ARE YOU GETTING #$@KING HIGHSPEED INTERNET IF YOU HAVE NO @#@$KING CLUE WHAT IT IS!?!?!?!? *takes customer off mute*

-- Luckily at this point, his computer had finished rebooting, so I didn't need to explain anymore --

This was just a small portion of this call. There was another point where he asked about the ethernet card he wasn't using and whether he should keep it in his computer. I had just about had it with all of the useless BS he had slung at me, that my response was... "You can take it out. You can keep it in. You can do whatever would be easiest for you and make you happy." *placed customer on mute* "You can shove it up your ass for all I care." *take customer off mute*
Needless to say, my team lead's head snapped around, then he realized that I had put the customer on mute and started laughing.