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Feb. 15th, 2006 03:58 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
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techrecoveryOK….I will rarely post a tech call these days as I will save this stuff for my comic, but this one is right off the charts.
Coworker (referred to as CW from this point on) gets a call early this morning from a customer that wanted to complain about her VoIP service. She jumps right out and tells the CW that we put poison on her phone. CW doesn’t have a chance to get a word in at all and he even put her on speaker for a few seconds so the manager (and I) could hear. I heard her scream “Someone put MSG on my phone and I have grandkids! What about the welfare of my family!” and immediately LOST it. She went on for a good 5 minutes about how we were going to kill her and her family with MSG. After she got calmed down enough, it was explained to her that the MSG light that she was referring to on her phone was an indication that there was a MESSAGE on her answering machine and not a warning that her phone contained monosodium glutamate. I figured at that point the fun was over, but she went on another 5 minute rant screaming about how, not only were we trying to poison her, but we were lying to her as well. She did eventually hang up, but that was the most fun I’ve had listening to a customer since that drunk guy told me Crappy Cable was “the pyramid scheme of the smurfs”
Xposted to my LJ
Coworker (referred to as CW from this point on) gets a call early this morning from a customer that wanted to complain about her VoIP service. She jumps right out and tells the CW that we put poison on her phone. CW doesn’t have a chance to get a word in at all and he even put her on speaker for a few seconds so the manager (and I) could hear. I heard her scream “Someone put MSG on my phone and I have grandkids! What about the welfare of my family!” and immediately LOST it. She went on for a good 5 minutes about how we were going to kill her and her family with MSG. After she got calmed down enough, it was explained to her that the MSG light that she was referring to on her phone was an indication that there was a MESSAGE on her answering machine and not a warning that her phone contained monosodium glutamate. I figured at that point the fun was over, but she went on another 5 minute rant screaming about how, not only were we trying to poison her, but we were lying to her as well. She did eventually hang up, but that was the most fun I’ve had listening to a customer since that drunk guy told me Crappy Cable was “the pyramid scheme of the smurfs”
Xposted to my LJ
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Date: 2006-02-15 09:02 pm (UTC)um...
wow.
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Date: 2006-02-15 09:04 pm (UTC)no subject
Date: 2006-02-15 09:06 pm (UTC)no subject
Date: 2006-02-15 10:32 pm (UTC)no subject
Date: 2006-02-15 09:31 pm (UTC)no subject
Date: 2006-02-15 09:45 pm (UTC)no subject
Date: 2006-02-15 09:48 pm (UTC)no subject
Date: 2006-02-16 12:32 pm (UTC)Drunk guy calls in unable to connect to the internet.
I walk him through power cycling the modem
Drunk guy gets online
Drunk guy demands a week of credit
I explain to drunk guy that no credit will be issued since he is just now calling us for support and his problem was resolved on the 1st call.
Drunk guy stammers "You guys are the pyramid scheme of the smurfs" and hangs up.
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Date: 2006-02-16 12:43 am (UTC)Or, rather, you win cookies and beer. Lemme know next time you're in the Atlanta area.
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Date: 2006-02-16 04:36 am (UTC)This one made my otherwise crappy day.
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Date: 2006-02-16 12:58 am (UTC)no subject
Date: 2006-02-16 12:25 pm (UTC)no subject
Date: 2006-02-16 08:25 am (UTC)no subject
Date: 2006-02-16 12:44 pm (UTC)no subject
Date: 2006-02-16 12:51 pm (UTC)Last Friday I was called a "Heartless Devil".