techrecovery | (no subject)

Note: The clients who I support are representatives from the pharmaceuticals industry. Their job is to get doctors to prescribe their drugs rather than their competitor's, and to give the doctors free samples which the doctors can then give to patients when writing prescriptions. There is, as might be imagined, a lot of big-time federal controlled-substance compliance crap that goes along with this job.

Rep: "Hey. I think I made a sampling error today. I put down on my PDA that I left 3 samples for a doctor, but I don't think I left any. How can I make sure?"

Me: "Well, you could call the doctor and ask him."

Rep: "Oh, he just throws the samples in a closet, he wouldn't know."

Me: "Well, the call you created on your PDA is the official record. If that's wrong and you can't remember, then I guess you have no way to be sure."

If she doesn't remember how many samples she handed him... and the doctor doesn't know how many samples she handed him... and she fucked up her legal record of the transaction... then how the hell does she expect anyone else to know how many samples she handed him?