Oh GOOD.

[toxico.livejournal.com]

Half my team is out today. HALF.

That leaves 3 people on the phones. There are.... 8 calls holding. Calls here can take an hour. It's not even close to prime time yet.

...help me.

Comments

short staffed

[justsomegurl.livejournal.com]

that really sucks. at my callcenter we have run out of working phones. We have one person working for 2 hours each day without a phone because the working phones are all taken and the company is too cheap to pay for more line/ext. The worst part is we have about 20 $600 VOIP phones sitting at all the desks for over 6 months waiting for some dumbass to do some programming on the call management system. They spent maybe a million dollars to run fiber to the office over 5 months ago.

[annamaryse.livejournal.com]

The sad thing is that you can only take care of one at a time, if your company doesn't value its csrs and doesn't rectify things, it's so not your fault.

[toxico.livejournal.com]

It's not that they don't value them, it's that they won't hire anyone else.

"We need a business plan," they say. LOOK AT THE QUEUES; THERE'S YOUR BUSINESS PLAN. AND HERE'S YOUR FUCKING TPS REPORT.

On a side note, as I start AIM express to IM my direct supervisor a link to a picture of me waving a white flag, I notice they redid the interface. Schnazzy. Now I have calls holding AND a candy-coated wannabe IMer with an ad telling me I'm a fatass and need to start the South Beach diet...

[thecolorblue.livejournal.com]

you should switch to trillian. i love it.

[toxico.livejournal.com]

Most other IMs are blocked here. AIM is only allowed because it has internal uses. Thus far I have been too lazy to set up a SSH tunnel to my box at home (which is perfectly acceptable).

[thecolorblue.livejournal.com]

wha? ga? za? ma? fa?

that's lame. i mean, i know it's supposed to help productivity, but in tech support dept you should be able to access EVERYTHING.

[thecolorblue.livejournal.com]

huh...that must be why my boss is so freakin fascistic about attendance. but still, if you schedule time ahead of the day you'll be out, that should be acceptable...

[toxico.livejournal.com]

Problem is, two of them didn't...

[thecolorblue.livejournal.com]

bastards. let's kill them.

[dysan27.livejournal.com]

I'll bet you could find some wire cutters around there if you wanted an unscheduled phone/power outage.

[codecattx.livejournal.com]

I wish I could.

I went through that a while back - until I got my latest manager (I hope we keep this one, he tells the truth). The worst was one day when they accidentally scheduled EVERYONE on my team except for me with either a day off, or a "training" day that was across town.

Let's just say that management kept far, far away from me that day.

[trenthamfamily.livejournal.com]

Ugh I'm sorry. Every day I thank God that I'm not on phones anymore (transferred to another job in the company)... but it seems desks are staffed with the minimum amount of people, THEN you are smashed with calls and the lead is walking around like a parrot "There are CALLS in the queue!"

[grayhawkfh.livejournal.com]

::reaches into bottom desk drawer & pulls out bottle of 12 year old single malt::

::Puts it back and pulls out the bottle of 18 year old single malt and tosses it to toxico::

I think you're gonna need this more than me today...