This may not belong here, but...

[infy.livejournal.com]

Just trying to help out fellow community members... skip it if you're not interested.

I just got an email notification for some jobs available where I work. 3 positions need to be filled. This is in Hartford, CT, by the way. I can't tell you what hours they're looking for, probably across the spectrum.

I mean, literally in my same department. Granted, yes, they're helldesk jobs, but I know the economy has been kinda sucky, and the job does pay well and give rather decent benefits/insurance, plus has tuition reimbursement. It's for an insurance company, *gasp* dull, I know, but you're also dealing with internal employees, not the normal bunch of idjits (they're still annoying, but if they swear at you or are particularly nasty, you know who their supervisor is...heh heh heh). And god knows, we need people with a clue.


I'm sure we're mostly on Windows XP (Service Pack 2 was being added when I was last there, but I am going back so it's probably further along now). Dealing with mostly Outlook 2003, Office XP. Another branch has Lotus Notes, and if you know it, it's an added bonus. Lots of dealing with remote callers (routers, networking, etc), not to mention wireless as it's being rolled out. Management is decent - much better now that the bitch in charge was fired for...probably being such a bitch in charge.

Pay? Pay is better than I usually see when I look myself. You'd be guaranteed $50K, minimum, probably closer to $55K, maybe more depending on experience, shift worked - 10% shift differential for working nights, and you get paid more than the normal salary. Looks like they're trying to bypass consultants at this point. There is a chance of a signing bonus, if you ask about it. The helldesk gets paid rather better than desktop support. Lots of projects going around, too. We're an integrated group with our two major areas concentrated into one office. Starbucks on premises, nurse where you can get free bloodwork done and flushots. Full cafeteria. Fully vested after 5 years. 2 weeks paid vacation, lots of sick time, and an extra week after 4 years of service.

I've posted the job, but stripped indentifiers from where I work, just in case the big boys are watching. If you feel it would help, I can submit your resume as an employee, and give you an extra chance at being seen.

WHAT ARE WE LOOKING FOR?

Qualified candidates will have the following requirements:

* 2 to 4 years experience in IT Infrastructure Support.

* Background in Customer Service

* Thorough understanding of ACD system; Remedy/Peregrine system;
Remote Diagnostics (SMS, PC Anywhere); Knowledge Management
system

* Experience in multi-platform environments

* Demonstrated problem-solving skills; experience with problem
management in multiple locations, including remote locations

WHAT ARE THE RESPONSIBILITIES OF THE POSITION?

Service Desk Engineer provides expert Service Delivery and Customer
Care Management employing First Contact Resolution support to all
internal corporate users, delivering a high degree of customer service,
technical expertise, and response timeliness. Serves as a facilitator
for a wide range of accountabilities: Both Incident and Problem Management calls,
including all enterprise infrastructure or enterprise application
incidents as well as requests for new services and customer how to's.
Acts as Single Point of Contact for all customers: attempts to
resolve on first contact uses a full suites of tools, eg: Automatic
Call Distributor (ACD), Remedy, Web, Remote Diagnostic,
Knowledgebase, etc.; with focus on reducing on-site visits.
Proactively takes initiative to restore services through analysis and
research.

WHAT IS THE COMPENSATION OPPORTUNITY?

At this company, our compensation philosophy is simple: we pay
competitive base salaries and reward performance. In addition, you
will be eligible to participate in our comprehensive benefits program
including Medical, Dental, Life and Disability Insurance, a 401K
Plan, an Employee Stock Purchase Plan and more.

WHAT ELSE CAN YOU TELL ME?

If you are a self-starter, have an entrepreneurial spirit, energy,
and a positive attitude, this position is for you.

** NO AGENCIES PLEASE **

Email me at: infdrms@yahoo.com

Thanks.

Comments

[infy.livejournal.com]

I know the feeling. I've been striking out everywhere, and I'm getting my feelers out to move back to Phoenix...some of the pay offered is just nuts!

Oh, by the way, we have offices all across the country, and the world.

[the-s-guy.livejournal.com]

Sounds like what I'm doing, only with slightly better pay and about half the scope. There's the slight problem of being on the other side of the world and not a US citizen, though :)

[infy.livejournal.com]

I can't imagine why that would be a problem. =)

[redqueenmeg.livejournal.com]

Arrgh, why weren't you guys hiring when I actually lived in CT? Hee.

[redqueenmeg.livejournal.com]

(That was kind of a moot point because I didn't really know enough about computers then to do tech support. That was 1998-1999. I am now in Orlando.)