Hmmm...

[docskurlock.livejournal.com]

Why must users have those personalized menus in the Programs Folder?  All it does is make it harder on THEM to find what I tell them to find.

<I just spent last night and today helping this guy set up his wireless network.

First of all, he had his son down to help him last night, and was relaying my commands to his son to put on the computer.  Then I eventually got to talk TO the son, but that didn't help, as we needed to setup a mac address into the filter.  So we had to wait until today.  What follows is our conversation.

me = obvious
daipff = dumb ass idiotic psychiatrist fuck face

me = ok, I need you to go to Start > Run
daipff = okay
me = okay, type C.M.D (periods are because I spelled it out) into the box
daipff = c.....n?.....d?
me = no...m
daipff = m as in mary?
me = yes
daipff = ok
me = now hit enter
daipff = ok I see Ok, Cancel and Browse
me = just hit the enter key
daipff = just hit the enter key?
me = yes (said in my mind...you fucking dumbass, higher educated piece of shit)
daipff = ok, and starts reading to me the c:/documents and....blah blah blah
me = ok, type ipconfig (I have to spell it out for him...which takes awhile, also tries to put an M in place of the N)
daipff = ok, I have it up, now what?
me = hit enter
daipff = okay, I hit enter
me = okay, I need the IP address (he does so, and we proceed from there)
daipff = okay, what now?
me = okay, go ahead and put this address into the address bar (ip address)
daipff = ok
me = now hit enter
daipff = I don't see enter, I see a go or a search
me = just hit the enter key
daipff = just hit the enter key?
me = yes

So he hits enter, gets the username/password box
me = ok, enter *username* and *password*
daipff = substitutes a letter
me = I correct him
We get logged into the router, come to find out that we need the MAC Address for his computer to get it to work.  I have him go BACK to his computer so he can get.  He has to call me back.  He does so, and we go through most of the steps before, start > run > cmd (cN?d...*beat head on desk) and we finally get to ipconfig /all.  He manages to write down the right physical address and we go back to the other computer.  Of course, he has to hang up and then call me again.  So he does, and we make the arduous journey to put the MAC address in to the filter.  We finally do so, and he goes back to his computer to check the connection.  I tell him to look for the blue E icon, but alas, he can't find it.  I tell him to look in All Programs under the Start Menu.  Can't find it there either.  Says there is two little black arrows like there would be for a personalized programs list.  I tell him to hover over it.  He says, "what?" like he's never heard of the word hover (bear in mind he's got a higher education than I do).  He tells me he can't find Internet Explorer.  I just tell him that we need it to check his internet (mainly cause I'm not gonna dick with modifiying his fucking AOL to check his internet).  The whole time, he kept asking me how much longer it would be.  Then finally, he asked what he owed me, and since I'm going to a truck driving school, I said it didn't matter.  He said, how about 50 bucks.  Now, bear in mind I've spent the better part of two hours, plus dinner last night.  Is that all my time is really worth?  I just told him to forget it and that if he needed any more help, to just give me a call.

Comments

[docskurlock.livejournal.com]

Yeah, it's kind of fun, sometimes. Anyway, the guy called me back, because he couldn't connect still. Apparently, his son tried to get Steam to work on his system and the Steam tech told him to disable a bunch of services on his system. The son apparently built this computer, but it's running very slow, even though he has 2gb's of ram in it and an extreme processor (not sure if it's an EE or not). Anyway, the Steam tech told him to disable a whole bunch of processes, so he did. I had him reenable the processes and his computer found the network they needed to connect to. We spent twenty minutes farting around with the connection until finally, he said that he had only one bar on the connection and that the wireless went through 5 walls before it got to the router. I told him to get a bigger antennae and that should solve his problem. I may have to go down there tomorrow and actually "work" on his system. If I go down there, he will pay me more than 50 dollars.


By the way, that Steam tech is a fucking moron. He said that there were too many processes and that was causing Steam to crash/not function properly.

[docskurlock.livejournal.com]

Haha, of course not. That's because the Steam Tech is a fucking moron and so is the "son." He kept telling me it takes forever for it to start up. That means to me, that he has a virus or he's got 8 million things starting up. He thought, apparently, that disabling services via msconfig would free up ram.

I agree. Wireless is a pain in the ass. I was sitting here watching my wireless and I picked up no less than four other networks, without doing anything but sitting here, and of those, two were not even encrypted and three had the default ssid. Mine was the only one that had a changed and non-broadcast ssid.

[kizayaen.livejournal.com]

This is why I spell out EVERYTHING in the phoenetic alphabit.

"Okay, now let me have you type in C as in Charlie, M as in Mike, D as in Delta, then hit enter..."

[docskurlock.livejournal.com]

I did that. His response was, "what?" He had a slight hearing problem. I believe the diagnosis is selective. He still would have said, "I only see Ok, Cancel, and Browse." To which I would have to have said, just hit ok!

[jcaswell.livejournal.com]

Start / Run / Iexplore :)

[docskurlock.livejournal.com]

Yeah, I was getting tired of having to explain things to him. I could have also told him to go to Program Files and get it that way. It didn't matter, because it still doesn't work, because of signal strength.

[jcaswell.livejournal.com]

Doh!

We recently set up a wireless network for my cousin's girlfriend's mother. It worked perfectly. Two days later (just as we're going through customs in Germany where we're on a weekend away), we get a call that they can't get anything on the internet. Turns out that Jacqui's brother-in-law was trying to get file sharing to work, and for some reason he was fiddling in the router settings. We fixed it and changed the password, telling them that if he does it again we're not fixing it. They've promised not to give him the password :)

[docskurlock.livejournal.com]

hahahahaha. That's awesome. This guy I was helping (in the story) just kept clicking on things and not listening (paying attention?). Eventually, I just wanted to get him off my phone so I could move on. I have a feeling he's gonna call tomorrow.

[redqueenmeg.livejournal.com]

I always had users trying to type in "ipconsig," "itconfig," or "itconsig." Yeah, because we need your IT address.

[redqueenmeg.livejournal.com]

Oh yeah and then there was the guy...

"Type in I, P as in Peter, C as in Cat, O, N as in Nancy, F as in Frank, I, G as in George. IPCONFIG."

"OK, it's not working."

Finally realized that despite my spelling it out completely, the guy had opted to type in "ipconfigue."

[docskurlock.livejournal.com]

Yeah, I've accidentally typed out configure before, but not when someone was spelling it for me.

[redqueenmeg.livejournal.com]

Well, yes, but that's "configure." He seriously spelled it "ipconfigue," like you might write "catalogue" or "dialogue" instead of "catalog" or "dialog."

[docskurlock.livejournal.com]

Ok, the anonymous is me. Freaking LJ sign out thing!