x-posted from my journal

[obliquity.livejournal.com]

Here's a ticket I have right now.

cust: I want to upgrade to static ip address or shdsl
me: are you business?
cust: no 2 residential accounts.
me: call sales or billing, they handle upgrades.
cust: I called them, they haven't answered.
me: sorry they are the only ones who handle upgrades.
cust: can't you upgrade me?
me: no, I'm tech support.
cust: well what do you do?
me: tech support.
cust: well is [package] this a package?
me: yes, that is the fastest package.
cust: can you check if this number has that package?
cust: and this one too.
me: *checks numbers*
me: number xxxXXXxxxx has the fastest package. number yyyYYYyyyy has [2nd fastest package].
cust: can I get static ip on either of those?
me: I don't know. Contact billing or sales.
cust: can I get shdsl on either of those?
me: I don't know, contact billing or sales.
cust: they suck, they never answer their phones
me: I'm sorry but as I have told you already they are the only departments that handle upgrades. I told you that when you submitted the ticket and I am telling you that again now.

GOOD LORD OMG STFU!!!!!

Comments

[teraflops.livejournal.com]

There are few things scarier than a bandwith junkie searching for a fix.

[thecolorblue.livejournal.com]

i find you generally have to tell people the same thing at least 3 times before they get the hell off your phone.

[drquuxum.livejournal.com]

Tech support can do anything when sufficiently badgered. *fume*

[sarig.livejournal.com]

Awesome icon! Can I steal? :)

[obliquity.livejournal.com]

Sure, I didn't make it so don't credit me. I don't know who made it so don't credit anyone. XD

[sarig.livejournal.com]

Awesome :D

[kizayaen.livejournal.com]

cust: can't you upgrade me?
me: no, I'm tech support.
cust: well what do you do?
me: tech support.

Priceless.

[be4u.livejournal.com]

Who's on first?