![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
thalionar.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecovery(xposted to personal journal)
I'm not sure why, but I'm constantly amazed by the lack of thought of lusers...
Woman calls, has laptop in docking station, can't use mouse or keyboard. OK, no problem, reseat laptop, reseat mouse and keyboard cables, reboot, all set, right?
Wrong.
1) Woman refuses to reseat laptop: "I know I put it in right the first time."
2) Ask woman to unplug the keyboard cable, and plug it back in, then do the same with the mouse (so she can't switch them accidentally)./ Woman can't find mouse and keyboard cables on back of docking station. I tell her that they're either round and about the size of the end of her pinky or flat and again, about the size of the end of her pinky (PS/2 or USB). She can't find them. Says she 3 cords going into the back of her docking station, and she's now unplugged all of them. WTF? Over.
3) Woman asks if it matters where she plugs these cords in. Ummm...considering you should be looking at: power cable, monitor cable and network cable, none of which look the same, then...yes since they won't freaking fit in each other's ports you stupid cow!
Is neptune in "stupid" or something? I've had three calls so far and they've all been like this.
No, sir, you cannot send a 34MB email when your max mailbox size is 60MB. There's a 10MB limit on email on the system so you don't freaking kill everyone's mailbox size.
Yes, ma'am, if you changed your mainframe password yesterday, that's the password you should be using on the mainframe today. No, ma'am, it doesn't matter if your LAN password is different, they're different systems. Yes, I'm sure. Yes, they *can* be the same, but they don't *have* to be the same. No, ma'am, I can't reset your home email's password so that it matches your LAN password at work. No, ma'am, I can't reset your online banking password, either.
*HEADDESK*
I'm not sure why, but I'm constantly amazed by the lack of thought of lusers...
Woman calls, has laptop in docking station, can't use mouse or keyboard. OK, no problem, reseat laptop, reseat mouse and keyboard cables, reboot, all set, right?
Wrong.
1) Woman refuses to reseat laptop: "I know I put it in right the first time."
2) Ask woman to unplug the keyboard cable, and plug it back in, then do the same with the mouse (so she can't switch them accidentally)./ Woman can't find mouse and keyboard cables on back of docking station. I tell her that they're either round and about the size of the end of her pinky or flat and again, about the size of the end of her pinky (PS/2 or USB). She can't find them. Says she 3 cords going into the back of her docking station, and she's now unplugged all of them. WTF? Over.
3) Woman asks if it matters where she plugs these cords in. Ummm...considering you should be looking at: power cable, monitor cable and network cable, none of which look the same, then...yes since they won't freaking fit in each other's ports you stupid cow!
Is neptune in "stupid" or something? I've had three calls so far and they've all been like this.
No, sir, you cannot send a 34MB email when your max mailbox size is 60MB. There's a 10MB limit on email on the system so you don't freaking kill everyone's mailbox size.
Yes, ma'am, if you changed your mainframe password yesterday, that's the password you should be using on the mainframe today. No, ma'am, it doesn't matter if your LAN password is different, they're different systems. Yes, I'm sure. Yes, they *can* be the same, but they don't *have* to be the same. No, ma'am, I can't reset your home email's password so that it matches your LAN password at work. No, ma'am, I can't reset your online banking password, either.
*HEADDESK*
![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
no subject
Date: 2006-01-26 01:49 pm (UTC)Aww. You should have told her you could, gotten her details, and drained the account. You could have been in Rio this very moment. <.
no subject
Date: 2006-01-26 01:51 pm (UTC)that and all my calls are recorded. :(
no subject
Date: 2006-01-26 08:18 pm (UTC)no subject
Date: 2006-01-26 08:22 pm (UTC)there's that...
on the other side of the coin, I know where this person works, and roughly what they do, and so, roughly what they make... they probably have less money than I do, unless of course, the spouse is fabulously wealthy.
*sigh* no Rio for me!
no subject
Date: 2006-01-26 01:58 pm (UTC)This reminds me why I would never want to work tech support.
And if I did, I would be very happy when someone like me called.
no subject
Date: 2006-01-26 02:01 pm (UTC)no subject
Date: 2006-01-26 02:16 pm (UTC)no subject
Date: 2006-01-26 04:10 pm (UTC)It's per se
[/nitpick]
no subject
Date: 2006-01-26 04:12 pm (UTC)*turns in her grammar whore badge*
no subject
Date: 2006-01-26 04:14 pm (UTC):)
no subject
Date: 2006-01-26 08:19 pm (UTC);P
no subject
Date: 2006-01-26 08:21 pm (UTC)no subject
Date: 2006-01-26 02:37 pm (UTC)Sounds like you'll need this today.
no subject
Date: 2006-01-26 02:44 pm (UTC)Fortunately, my Shakespeare reading group is tonight... I'm planning on relaxing with Othello, good friends and a bottle of red wine, and very much looking forward to the weekend! :)
(Dork Tower icon love ^_^)
no subject
Date: 2006-01-27 03:54 am (UTC)no subject
Date: 2006-01-27 01:52 pm (UTC)O...M...G...
Date: 2006-01-31 10:17 am (UTC)Best thing I've read on LJ in days!
Re: O...M...G...
Date: 2006-01-31 12:52 pm (UTC)A friend much wiser in the ways of astrology told me that no, I can't blame it on Neptune because it moves too slowly, but that Mercury (governer of communication) is in Aquarius (bizzare, random, peculiar) and will be there until Feb 8.
Yeah. That's going to be fun...
Mercury...I'm sayin'
Date: 2006-02-01 12:21 pm (UTC)Mercury goes retrograde a lot.
Re: Mercury...I'm sayin'
Date: 2006-02-01 12:51 pm (UTC)This time it'll be in Pisces, which means we'll probably have problems with subtleties and nuances in communication. Also, people will tend to be more moody (read pissed or whiney) when those nuances and subtleties are missed.
Again the hoo ha in July (Leo/Cancer) and October (Scorpio - watch out for severe bitchiness with this one!)
Scorpio? Bitchiness?
Date: 2006-02-01 01:04 pm (UTC)Actually yep, it's been the ones in July and October for the last 2-3 years that bite me in the ass (and not in a fun way). I'm gonna move to the mountains and become a hermit!