[identity profile] jahbulon.livejournal.com posting in [community profile] techrecovery
This is a new one on me..

J: Click Start and Run and type in CMD, click OK. Now type in here 'ping 192.168.1.1'
C: Ok so ping and then a space. By space you of course mean one of those little dashes.
J: ..Uh no, I mean press the space bar.

Wtf?

Date: 2006-01-03 01:26 pm (UTC)
From: [identity profile] redqueenmeg.livejournal.com
Every caller I'd get at Dell would insist that a space was an underscore.

Date: 2006-01-03 01:30 pm (UTC)
From: [identity profile] kuang.livejournal.com
Could have been worse - could have been 192dot168dot...

Date: 2006-01-03 01:36 pm (UTC)
From: [identity profile] dukesnorre.livejournal.com
"Sir, do you know what a colon is?"
"Of course I do, I'm a doctor!"
(<3 (http://rinkworks.com/stupid))

Date: 2006-01-03 06:41 pm (UTC)
From: [identity profile] abstrak-tokatl.livejournal.com
guess what they think a semi-colon is! heh.

Date: 2006-01-03 01:39 pm (UTC)
From: [identity profile] d-l-leonine.livejournal.com
I'm sorry. Was that a capital space?

Date: 2006-01-03 01:56 pm (UTC)
From: [identity profile] spacebird.livejournal.com
I get that every damn day.

Date: 2006-01-03 06:46 pm (UTC)
From: [identity profile] ravenshrinkery.livejournal.com
I would get people who thought dots were the same as commas.

Date: 2006-01-03 09:32 pm (UTC)
From: [identity profile] dirtymatt.livejournal.com
"Okay, type back-slash back-slash, that's the slash above enter and below backspace on your keyboard, server name, back-slash, share name."

"It didn't work"

"Okay, are you sure you used back-slashes and not forward-slashes? Forward-slashes are the ones you use on the internet."

"Oh I think I used the wrong ones"

*sigh* I know you used the wrong one, that's why I told you where the key was physically located, do you need me to literally hold your hand as you type?

Date: 2006-01-03 11:40 pm (UTC)
From: [identity profile] bekscilla.livejournal.com
That's the worst - I semi-understand not knowing which is forward and which is back, but if I tell you wheeeere on the keyboard, don't get it wrong!

Date: 2006-01-04 12:34 am (UTC)
From: [identity profile] 110billion.livejournal.com
Man. I want to stab customers who won't listen.
Better still, you tell them exactly what's coming up on the screen, but they insist on reading it all out to you.

"I just said that, get yourself a hearing aid!"

Date: 2006-01-05 08:46 pm (UTC)
jamoche: Prisoner's pennyfarthing bicycle: I am NaN (Default)
From: [personal profile] jamoche
Odd. Just looked at my work PC keyboard (which I use only for mail, slashdot, and LJ - for real work I have a Solaris) and \ is to the left of an itty bitty backspace key. No wonder I can't program on it, the few times I've tried.

Date: 2006-01-03 10:58 pm (UTC)
ext_8716: (Default)
From: [identity profile] trixtah.livejournal.com
Heh. I worked in a place where all the lawyers got desktop machines all at once and were encouraged to use them for email and the like, instead of making their secretaries print out hard copies. (this was a number of years ago).

I was working as Desktop Support and got a call from some 90-year-old senior partner in the firm, who said he was having trouble with his email. I trotted up there quick-smart (since he was senior with a capital SENIOR). He said, "I was just trying to write my first email..." I congratulated him on doing so. "...And I was wondering how you put the spaces between the words?"

Hee! And, since he was such a senior partner, and I was in a generous mood, I also initiated him into the delights of the Enter key.

Date: 2006-01-04 12:32 am (UTC)
From: [identity profile] 110billion.livejournal.com
I can't get over how many people think that the o in PPPoE is a zero.
GET YOUR DAMN EYES CHECKED! OR BRAIN!

Date: 2006-01-04 06:48 pm (UTC)
From: [identity profile] katyism.livejournal.com
My favorite...

Asked for a username. User spells out jmorris or jnorris, I wasn't sure. I ask M as in Mary or N as in Nancy?

User responds: "I said M as in James!"

Date: 2006-01-05 05:35 am (UTC)
From: [identity profile] flyingcheerio.livejournal.com
"Okay take your left pointer finger and hold down the shift key and DON'T TAKE YOUR FINGER OFF UNTIL I SAY SO, now take your right pointer finger and hit the the number two with the a with the circle around it"

And the customer is still getting invalid email address.

Twenty minutes later she realizes that when I say shift key I mean the one that says 'shift' (like I had specified earlier) and not the space bar. But, she's used to a typewriter and you hit the space bar to get special characters.
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