(no subject)

[taiki.livejournal.com]

"Tech support is actually code for: "No one is here, no one has ever been here. We could give a shit. You didn't pay enough for this thing in the first place and besides, it works by magic." -- Lewis Black

Comments

[abstrak-tokatl.livejournal.com]

uhm.... wtf? i thought tech support was code for: "get me some sushi and i might help you"

[taiki.livejournal.com]

I was quoting Lew Black's book on tech support. He wrote thata fter his laptop died and he was getting close to deadline.

[abstrak-tokatl.livejournal.com]

ya... that sounds like a typical luser. even though i laugh at his humor some times. he's a fucken idiot.

[taleya.livejournal.com]

mm. Tech support is actually code for "We're trying to help you - despite you threatening our jobs, our lives and treating us like shit day in and day out. Now STFU and reboot, fucker."

[abstrak-tokatl.livejournal.com]

i love that show.... stfu.... it's awesome.... heh...

[taiki.livejournal.com]

He was ranting about queue times, and the fact that the particular manuf. he bought from charges 2.99$/minute for tech support.

The problem is that we're not responsible for 1 or 2 hour queue times. Management is. Planning and operations are. Whenever I worked for a big company's tech support, it was always for home users. I worked for the now obscure MicronPC, even larger mondo-corp dell and cox. All of which couldn't give a shit about regular users. They cared about accounts that dropped 10k on a piece of kit on a drop of a hat.

That's why it struck a nerve with me. Companies don't give a fuck, and the regular consumer isn't giving them enough money to care. Which was half the rant.

[loosechanj.livejournal.com]

"We" in that quote being the executives who decide to have one poor schmuck supporting half a million shitty laptops on Christmas, etc.

[ravenshrinkery.livejournal.com]

The same executives who allowed middle management to figure out the drawing straws method to pick that schmuck who got to support the laptops.

[taiki.livejournal.com]

Yah. Exactly.

[bard-mercutio.livejournal.com]

Should be, "and besides, as far as you know, it works by magic."

Still funny though. :)