techrecovery | We have nothing to hide! (Reply)

Does anyone else find that the best and fastest calls are the ones where you end up lying (or only telling half the truth) to the customer to get them to do what you want the first time through?

Things like having them bypass the router "to make sure you're getting a signal coming off of the modem". Or in cabletv tech having them "turn the converter off" when you're actually getting them to turn it on since they've already shut it off and won't admit that that's why there's no pic.

Even the 'oh no sir, that error always comes up (when you've randomly editted things out of the registry), and I'm sure so-and-so can help you with that. It happens so often!'

I remember being happy when I started my job that they wouldn't ask us to lie for the company, and now it seems that yeah, they don't ask you to lie, but if you do, life is mucch easier!

Hopefully that's not all too off topic. Feel free to toss it if it is.