If it has electricity going through it, then IT handles it.

[rwmidl.livejournal.com]

Don't you love it when people call you about a problem with something other than a computer, because they think if it has electricity, its an IT problem?

Voicemail: Richard, this is . Our copy machine is broken. Usually we call the Xerox technician but give me a call and let me know what to do.

My response: Hey . I don't support copiers. If you usually call a technician, that's fine with me. If you want to set it on fire, that's fine too.

We both chuckled!

Comments

[glennarbor.livejournal.com]

or if you support software you get calls from people asking about something totally different than what your company makes/supports. I don't know home many time I've had to tell people "sorry you'll have to call quark about that, we don't make quark xpress here"

[glennarbor.livejournal.com]

forgive the typo, should be "how manytimes" not home many, was on the phone with an irritant as i typed that, maybe it was a subliminal thought of where i'd rather be, hehe.

[rwmidl.livejournal.com]

I also like when I get questions on peoples home pc. "My email doesnt' have spell check"

[mightyj.livejournal.com]

I work for a small company in a 2 person IT group. If it plugs into a wall our users expect us to fix it. I've gotten calls to support space heaters -- they were very disappointed when we then wandered around and unplugged all of the space heaters that were plugged into power strips because of the fire hazard (we actually had a space heater melt a power strip once!).

Re: I can go one better.

[inahandbasket]

wow.
That takes some balls.

Re: I can go one better.

[greeklady.livejournal.com]

*smacks hand to forehead*

Um because renters/home owners insurance wont cover this???

Hello... if your house caught on fire... then it is definately tech supports fault. Oy vey

[thecrazyfinn.livejournal.com]

Would you believe a Sewing Machine?

Keep getting annoyed emails from one local woman with sewing machine problems.

I work for MCI Canada, we do Internet, Hosting, VPNs, and some dial stuff(VoIP). No Sewing Machines.

The US phone/cell customers are bad enough (At least they have the right corp, wrong country though).

umm

[rokucheeba.livejournal.com]

did you tell him to jiggle the cable?
that should work.

[akage.livejournal.com]

Friend of mine, when he was at Nortel, got a call to fix a broken toilet.

He told the guy, "Look, I only fix things with electricity running through them. If there's electricity running through the toilet, you probably shouldn't use it."