techrecovery | This will turn ugly rather quickly, I'd wager

I sent a help request to a large research institution, stating that their Grants Management System for Linux fails to run after installation.

A snippet of my message, edited to remove personal information:
I have installed [name of application] for Dr. [astrophysicist]'s Fedora Core 3 Linux workstation... [message continues about the nature of the error]

The reply?
You don't say what version of Linux that she is running.

So I either have gotten someone on a 2nd grade reading level, or someone who claims their application supports Red Hat Linux but has never heard of Fedora. It took all of my professionalism not to reply back "Try reading the original message again, dumbass."

[edit] Next reply: Okay...I thought that was the model. I see a lot of Red Hat and Red Hat Enterprise, but this is the first Fedora Core 3.

Somehow I find it hard to believe that we're the only university that has machines running Fedora. Turns out though that the person who replied is pretty much a switchboard who can troubleshoot very basic problems. She sent my message along to the developers.