Long day rant.
Dec. 6th, 2005 04:53 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
unsupportedgeek.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryOk, just a medium sized rant.
The answer to the question "How may I help you?" is *NOT* I repeat, NOT! "I'm 123465. Netmeeting into my computer.". When I ask you what the problem is, please respond by telling me that you have a problem with. Do not demand that I remote control your computer. I am smarter than you when it comes to computers, and I am able to fix your issue by simply asking you questions, and getting answers.
Also, when I ask you to hold down the computer button to shut down a BSOD, do not argue with me that this does not work. Just STFU! Do what you are told, because I didn't hork your computer, but I'm sure as hell going to fix it.
Lastly, when I ask you what the error message is, please do not say "You know". NO I DON'T KNOW! That is why I am asking you. And when I am asking you to read the entire message, because I know what it says (like you must change your password), don't act all friggin' dumb and say that the error to change your password was not there before, because it was.
Oh, no, one more thing. Yes, in order to change your password I need to verify that YOU are in fact YOU. Don't get all pissy because I have to follow POLICY. And another thing, I assume you have some idea WTF policy is seeing as how you work at the Pentagon. No just because you have my phone number does not mean that YOU are who YOU say YOU are. It just means you can dial a phone, dickwad.
Ok, thank you. :)
The answer to the question "How may I help you?" is *NOT* I repeat, NOT! "I'm 123465. Netmeeting into my computer.". When I ask you what the problem is, please respond by telling me that you have a problem with. Do not demand that I remote control your computer. I am smarter than you when it comes to computers, and I am able to fix your issue by simply asking you questions, and getting answers.
Also, when I ask you to hold down the computer button to shut down a BSOD, do not argue with me that this does not work. Just STFU! Do what you are told, because I didn't hork your computer, but I'm sure as hell going to fix it.
Lastly, when I ask you what the error message is, please do not say "You know". NO I DON'T KNOW! That is why I am asking you. And when I am asking you to read the entire message, because I know what it says (like you must change your password), don't act all friggin' dumb and say that the error to change your password was not there before, because it was.
Oh, no, one more thing. Yes, in order to change your password I need to verify that YOU are in fact YOU. Don't get all pissy because I have to follow POLICY. And another thing, I assume you have some idea WTF policy is seeing as how you work at the Pentagon. No just because you have my phone number does not mean that YOU are who YOU say YOU are. It just means you can dial a phone, dickwad.
Ok, thank you. :)
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no subject
Date: 2005-12-06 11:56 pm (UTC)no subject
Date: 2005-12-07 08:39 am (UTC)i already feel better :) thanks :)
...
Date: 2005-12-07 03:05 pm (UTC)Fabulous.
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Date: 2005-12-07 04:07 pm (UTC)But by the same token, I usually find myself asking them to fire up their end of the remote software within 30 seconds or so anyway. It's just easier to jump in there, fix their shit, and send them on their merry, ignorant way than trying to decode five minutes of luserspeak ("I can't print my report" apparently means "I'm having problems logging into the network; hence, I can't print my report") and spending another ten minutes of my life and precious remaining sanity reinventing the wheel for Thog, the MBA who doesn't understand the concept of double-clicking.
NetMeeting/NetOp/PCAnywhere is an absolute godsend. I don't know how I survived the first 6 years of tech support without it.