Can you hear me now?
Dec. 6th, 2005 10:34 amX-Posted in my own journal...
We've just gotten new Nextel phones throughout the district. Support staff, custodians, administrators. Now, you can be reached, even if you're in the bathroom. FANtastic.
Yesterday I got assigned the terrific job of handing them out. Let me tell you, THAT was a good time. It took almost all day, and involved a lot of me demonstrating how to use the phone. It's a phone. A phone!
So today, I get an email asking me to test all the phones I handed out yesterday. I would say that the majority of people didn't even have their phone on. (that's going to go over well) But here's one interaction that I can't resist sharing...
I reached one guy at the high school who buzzed me back about 3 minutes after i originally alerted him.
I said "Hi I'm just testing phones for Barbara"
and he said, "Who's this?"
so I replied, "Lauren in tech support. I'm just testing out the new phones for Barbara."
and he says "This isn't barbara."
so I sigh and push the button again and say, "I know you're not Barbara. I'm testing the phones FOR Barbara."
and he says, "Oh, okay. Hi."
We've just gotten new Nextel phones throughout the district. Support staff, custodians, administrators. Now, you can be reached, even if you're in the bathroom. FANtastic.
Yesterday I got assigned the terrific job of handing them out. Let me tell you, THAT was a good time. It took almost all day, and involved a lot of me demonstrating how to use the phone. It's a phone. A phone!
So today, I get an email asking me to test all the phones I handed out yesterday. I would say that the majority of people didn't even have their phone on. (that's going to go over well) But here's one interaction that I can't resist sharing...
I reached one guy at the high school who buzzed me back about 3 minutes after i originally alerted him.
I said "Hi I'm just testing phones for Barbara"
and he said, "Who's this?"
so I replied, "Lauren in tech support. I'm just testing out the new phones for Barbara."
and he says "This isn't barbara."
so I sigh and push the button again and say, "I know you're not Barbara. I'm testing the phones FOR Barbara."
and he says, "Oh, okay. Hi."
no subject
Date: 2005-12-06 03:58 pm (UTC)I had a nextel phone waaaay back in 1997-1998 when they first came out with it. IT was ok, as long as you were not in the bastment of any building, or in one of the many, many coverage holes that existed at the time.
And we had the phone side of it turned off, which meant that if we used it as a phone, the company paid something like $1.00 a minute for useage charges.
It was pretty stupid. I've heard that it's gotten better.
no subject
Date: 2005-12-06 07:56 pm (UTC)no subject
Date: 2005-12-06 07:58 pm (UTC)no subject
Date: 2005-12-09 12:05 am (UTC)"Better" is subjective.
- Former Nextel Customer Care Rep.
PS: They came out in 1993-4.
no subject
Date: 2005-12-06 04:32 pm (UTC)no subject
Date: 2005-12-06 07:58 pm (UTC)no subject
Date: 2005-12-06 04:54 pm (UTC)I laughed harder at that short than I did at any time during Monsters, Inc (although I loved Monsters Inc too).
no subject
Date: 2005-12-06 07:59 pm (UTC)no subject
Date: 2005-12-07 02:25 am (UTC)I'm guessing you work for a school district.
How do they justify wasting money on phones for everyone?
no subject
Date: 2005-12-09 12:04 am (UTC)Believe me, people can ask some really stupid questions about a phone.