ouchie.

[celyste.livejournal.com]

me = billing/cable tv tech person.
him = networking installer tech guy.

he calls me... from an install for a home network. (strike one, he can't use a phone to get tech support). He's having 'issues' with the install (he's a field tech, not me. I have done/do internet tech support as well though). The number he used to dial (strike three)? Was for regular customers... not networked one.

He wanted to know what ip address he should assign to the customer. We're dhcp (you're out!).

For once, I ache for the customer.

Comments

[d-l-leonine.livejournal.com]

That happens on a daily basis for us here at Crappy Cable. I get at least 10 calls per day from techs calling in with offline modems and other insanely stupid questions. Not to mention dispatchers who don't know how to activate modems transfering techs to us.

I don't know how it is in your division, but our problem is the fact that we no longer require any certifications for installers.

The best one I can remember was a tech telling me "I need to get online to check my IP address.". I asked him HOW he checks his IP and he said, "I go to DSLreports.com". *headdesk*

[ihateemo.livejournal.com]

Jesus! What a moron.

I was fortunate that the guy who installed my cable at least had a clue. He spotted a bad modem within two minutes of my internet not working. I can just imagine a lesser "engineer" calling and stuttering over his cell phone, "Uh, I think it's connected properly" then blaming my NIC.

[ravenshrinkery.livejournal.com]

Why can't the dishonest field cable guys just go back to offering free pr0n for a little extra.... *facepalm*

[harry-whodunnit.livejournal.com]

And the worst of it is that the 'contractors' and 'technicians' who have to call tech support are usually the arrogant ones.

[inochisuru-shi.livejournal.com]

can anyone tell me why field techs are commonly a few braincells short of a paramecium?((yes i know paramecium don't have brains))

to quote a tech helping a friend of mine with her cable

*looking at task bar at the top of the screen*
Tech:"how'd you get it up there?"
Her: "i moved it?"