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techrecoveryme = billing/cable tv tech person.
him = networking installer tech guy.
he calls me... from an install for a home network. (strike one, he can't use a phone to get tech support). He's having 'issues' with the install (he's a field tech, not me. I have done/do internet tech support as well though). The number he used to dial (strike three)? Was for regular customers... not networked one.
He wanted to know what ip address he should assign to the customer. We're dhcp (you're out!).
For once, I ache for the customer.
him = networking installer tech guy.
he calls me... from an install for a home network. (strike one, he can't use a phone to get tech support). He's having 'issues' with the install (he's a field tech, not me. I have done/do internet tech support as well though). The number he used to dial (strike three)? Was for regular customers... not networked one.
He wanted to know what ip address he should assign to the customer. We're dhcp (you're out!).
For once, I ache for the customer.
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