5.2 Gig Mailbox.

[unsupportedgeek.livejournal.com]

Welcome to me. I'm new here to this community. Been stuck in the trenches of support for *gasp* 10 years, in various levels of support. Currently I work with regqueenmeg, ucwolf, and rrrebo. So, shouts to them! I just got off this call:

Customer: "My mailbox is over it's limit. I have 5.2 gigs of emails, but the folder size only shows 35 megs"
Me: "Sir, the mailbox size is determined by the size of each individual email, not the number of emails in your inbox. You can have 100 emails, be over your limit, delete 50, and still be over your limit"
Customer: "But I just deleted 20 emails. I still have 5 emails that are 5 megs"
Me: *Bang head on desk* "Yes, and you need to either save those emails or delete them, because they are putting you over your limit. Again, you can have 100 emails, delete 50, and still be over your limit"
Customer: "But my total size is 5.2 gigs, what about that?"
Me: "What does the size say?"
Customer: "51448, that's 5.2 gigs"
Me: "No, that number is in KB, 1,000 KB is 1 meg. You have 51 meg"
Customer: "Oh"

Comments

[amplifiedmouse.livejournal.com]

ahhahahhah

I was thinking 5.2 gigs for email was too high for ANYONE! Unless they're emailing raw video...

[jecook]

I think the largets PST file that I've seen was some 500+ MB.

(PST files are what the full version of Outlook uses to stash it's mail in.)

[krease.livejournal.com]

I've seen plenty in the 2-3G range...we recently put in a 100MB limit on mailbox size to save server & backup space; some people are just dumping all their mail into PSTs now, and - guess what - storing them on a server...

[sean-langley.livejournal.com]

I'm pretty sure my local email database on this laptop is around 1 GB. But I rarely delete emails unless they're junk, and it's all neatly filed.

Now, curiously, his number, 51,448...there's no way that'd EVER be 5.2 GB, unless there were a decimal point...I could possible read it as 52 GB or 52 MB, even 52 KB, but where did this guy go to high school? The only way that would ever read as 5.2 GB would be if it were denoted as 5,144.8...and....GRRR HEAD ABOUT TO EXPLODE!

[jecook]

Oh wait- There _was_ that 6 GB PST file that the one guy had. He wondered why it took the machine an hour and a half to check the PST file when it shut down wrong. (which was often, really)

[cirobi.livejournal.com]

we have a lot of upper administration who have 1+ GB mail folders, but i'm not positive on how they store them and if they're stored on the server. some of these people keep things forever and since they get a lot of email normally it just piles up.

[redqueenmeg.livejournal.com]

Dammit. Its. Its. Its. Not it's.

[redqueenmeg.livejournal.com]

Our users are possessed of a unique and gifted intelligence. These are the same people who cannot spell their own names (yes, I've had that call too).

[redqueenmeg.livejournal.com]

Unfortunately, transferring to a PST is probably well beyond this client's ability. Most of our users do not grasp the difference between having a PST on a file server and having your email account on an email server. "But it's on THE SERVER!"

[akage.livejournal.com]

We have a 75MB limit on our Notes accounts (yes, we use Lotus Notes. Virtually every corporate client I've ever supported uses Notes, for some godforsaken reason). Unfortunately, the limit goes thoroughly unenforced. All they get is a message that says "Your mail quota is currently XXX MB, which is over your quota of 75MB. Please reduce it accordingly."

I've actually had people call asking:

A. Why are they getting this message?
B. Can I make it stop? (and no, them deleting their email is apparently not an option).

[lions-tambua.livejournal.com]

601mb here for me at the moment.
Company mails (restrictions, known issues, work-orders, new policies, customer mails, attachments, documentations, etc) from 2 years ;)