5.2 Gig Mailbox.

[unsupportedgeek.livejournal.com]

Welcome to me. I'm new here to this community. Been stuck in the trenches of support for *gasp* 10 years, in various levels of support. Currently I work with regqueenmeg, ucwolf, and rrrebo. So, shouts to them! I just got off this call:

Customer: "My mailbox is over it's limit. I have 5.2 gigs of emails, but the folder size only shows 35 megs"
Me: "Sir, the mailbox size is determined by the size of each individual email, not the number of emails in your inbox. You can have 100 emails, be over your limit, delete 50, and still be over your limit"
Customer: "But I just deleted 20 emails. I still have 5 emails that are 5 megs"
Me: *Bang head on desk* "Yes, and you need to either save those emails or delete them, because they are putting you over your limit. Again, you can have 100 emails, delete 50, and still be over your limit"
Customer: "But my total size is 5.2 gigs, what about that?"
Me: "What does the size say?"
Customer: "51448, that's 5.2 gigs"
Me: "No, that number is in KB, 1,000 KB is 1 meg. You have 51 meg"
Customer: "Oh"