That would just be rude.

[jahbulon.livejournal.com]

Has anyone ever heard of an ISP with a premium dial-up number? As in rather than being a standard local call, the call is charged per minute or at a higher rate etc..

We've just changed all cuntstomers to our new national number and get at least a hundred emails a day asking whether the number is charged at a premium rate. Why in Frank's name would we do that to our customers?!

(Unless of course, the customer's paranoid theories are correct, and their dialup issues are due to our intentional actions, all designed to force them onto broadband)

Edit : Thought I made this clear but anyway : I am not talking about a premium rate for support, that is something I agree with wholeheartedly, I am talking about the POP number for a dial-up connection, the number you dial to connect to the internet.

Comments

[usekh.livejournal.com]

Ah yeah we changed to a national number and went through all of that

(Unless of course, the customer's paranoid theories are correct, and their dialup issues are due to our intentional actions, all designed to force them onto broadband)

Ugh I hear that every fucking day. It's such BS our profit margins on dial up are so much more than broadband :P

[jahbulon.livejournal.com]

It's such BS our profit margins on dial up are so much more than broadband

Same! I tell customers that too, if they're stupid enough to mention their idiot theory to me.