It must be Monday

[klytus.livejournal.com]

Why does someone call the service desk, get told we will call them right back, and then allow us to get voice mail on *both* phone #'s they leave us when we call them back?

Comments

[aylinn.livejournal.com]

I SO share that pain.

especially when they are complaining that their system isn't booting.

[klytus.livejournal.com]

There must be something in the water... that is the very problem this case was about.

[tertiumquid.livejournal.com]

Mine is a callback-only queue. I'd say roughly 30% of our customers are not available when we call them back, even within 10 minutes.

[jecook]

Yep. that happens all the time.

I make it a point to schedule my site visits, and even then they've been known to take off if I'm running 5 to 10 minutes late due to traffic or soemthing...

[the-s-guy.livejournal.com]

Why does someone call the service desk, get told we will call them right back,

Ah. I think I have found the problem.