IBM tech support to the RES-Q

[bdinger.livejournal.com]

I'm a IT admin who previously worked for years on a ISP helldesk, so I appreciate the excellent support offered by certain companies. I've always been happy with IBM, but what they did recently goes "above and beyond".

One of our employees had their home burglarized earlier in the month, and among the things taken was their company-supplied ThinkPad A30. Among the things I did, in panic of course, after this happened was to call IBM and report the serial number as stolen. I never thought that the actual crook would call for support, but figured maybe someone down the line would be stupid enough to. I was wrong.

http://www.journalstar.com/articles/2005/10/01/local/doc433dc3acd80c9830493202.txt

Yup, you got it. He called for support, and got nailed. The Deputy Sheriffs were already onto him, but that gave them exactly what they needed.

So, if any of you work for IBM - THANK YOU. I've passed an email and phone calls to every ThinkPad support team supervisor I can get ahold of in hopes that the person handling this call gets a nice pat on the back.

And remember, criminals really are a bunch of dumbasses.

Comments

[inahandbasket]

Hunh, I heard about this elsewhere on the web, in a "dumbass criminal" story.
So that was YOU!
small world. :o)

[bdinger.livejournal.com]

hahah no way!

Where else did you hear it?

[inahandbasket]

hunh, can't find it now. I'm pretty sure it was something I had syndicated on my LJ friends page. sorry. :o/

[jecook]

Outstanding. We were thinking at one point of getting these nasty looking stickers that came with a tracking subscription to discourage theft of our laptops.

[bdinger.livejournal.com]

Yup, we bought self-destructive asset tags for our equipment. If you try to remove them, basically most of it will stay on there. You really have to work to get them completely off, the adhesive is pretty insanely tough.

And, lo and behold, Senor Dumbass never even tried to get the adhesive off :).

[jecook]

::laughs::

Nice. He's up for possesion of stolen property as an additional charge, if not the actualy robbery itself.

The reason we looked into them was because we had five laptops stolen in a period of about two months. However, we never implemented it. We did stop giving laptops to those staff members, though... ::shakes head sadly::

[redqueenmeg.livejournal.com]

Awesome. I reported such a thing when I was at Dell, before they sold my job, but I don't know what (if anything) came of it.

Yes, criminals are a bunch of dumbasses! Actually, if I remember correctly, my caller admitted he had not purchased the computer, but said that possession was 100% of the law (his gist, not his actual words) and that therefore I owed him tech support.

[wyldthyng.livejournal.com]

Nicely done. Give yourself a pat on the back for your proactiveness in reporting the serial# stolen.

Hopefully the bastard gets his balls nailed to the wall.

[jahbulon.livejournal.com]

Hey not all criminals are dumbasses. That's rude.

[jecook]

True. Only the ones that get caught are the dumbasses.

[bdinger.livejournal.com]

Break the law, you are a fucking idiot.





crap... guess you have a point ;)

[jahbulon.livejournal.com]

Hahaha so don't agree.. I ingest totally natural substances with little to no harmful effects which are illegal in most countries for no good reason. I am a criminal, not by moral action but by ignorant legislation.

In fact, any victimless crime law is stupid.

That said, robbery and crimes of that nature are stupid acts. (or maybe desperate acts. see? generalisations are never, ever appropriate ;)

[lions-tambua.livejournal.com]

ok. lets break this down to the quintessence.
EVERY CRIMINAL WHO LETS HIMSELF GETS CAUGHT IS AN IDIOT! *G*