I Thought We Required A High School Diploma (Or Equivalent)

[fragbert.livejournal.com]

User calls, irritated that her case has been closed.

Her: You closed my case without asking if it had been fixed. Why haven't I heard from you?

Me: We called you on 9/25, and then sent three emails dated 9/26, 9/27 and 9/28.

Her: Yeah, but the emails only say 'Thank you for contacting the Help Desk.'

Me: Read further down. The part where it says "If the issue has not been resolved, please contact us immediately."

Her: Oh.

Comments

[compwizrd.livejournal.com]

I've noticed Dell's after-market surveyers are on crack.

I had a online survey sent out to me asking how my recent phone call to Dell went.

I took particular pleasure in savaging the Dell customer support department.

I have never called Dell.

The entire problem I had with customer support was that I COULDN'T call their phone support people due to deafness.

Wonder what they'll follow up with next.

[anivair.livejournal.com]

probably a phone call.

[redqueenmeg.livejournal.com]

We get a lot of those types of things too.

"Why isn't there a way for me to reset this password myself?"
"There is. Read the email."
"It says for me to call you."
"Read the several paragraphs BEFORE that."
"Oh, I was only looking for a phone number."

[lordstorm.livejournal.com]

One....two....three......DUH!

[lions-tambua.livejournal.com]

oh ? problems with Dell Support ?