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techrecoveryUser calls, irritated that her case has been closed.
Her: You closed my case without asking if it had been fixed. Why haven't I heard from you?
Me: We called you on 9/25, and then sent three emails dated 9/26, 9/27 and 9/28.
Her: Yeah, but the emails only say 'Thank you for contacting the Help Desk.'
Me: Read further down. The part where it says "If the issue has not been resolved, please contact us immediately."
Her: Oh.
Her: You closed my case without asking if it had been fixed. Why haven't I heard from you?
Me: We called you on 9/25, and then sent three emails dated 9/26, 9/27 and 9/28.
Her: Yeah, but the emails only say 'Thank you for contacting the Help Desk.'
Me: Read further down. The part where it says "If the issue has not been resolved, please contact us immediately."
Her: Oh.
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