Haven't got six pairs of hands you know, I'm not krishna

[trayce.livejournal.com]

Here I was, wondering why I feel so damn stressed out and sick of my job. Then I sat back and realised something. This tightass company actually makes us do the work of about 3 people each. In my role, I have to:

- support and troubleshoot existing 2-way satellite broadband connections
- activate new services when the tech goes onsite, inc subnetting and allocation of IP ranges
- run network maintenance checks and power balancing
- support, provision and order new and RMA hardware for a large supermarket chain we provide sat links for.
- run daily, weekly and monthly reporting for said supermarket chain and maintain their stores and hardware in a (messy) database
- support bloody streaming media PCs for said supermarket chain (this isnt so bad - reboot or replace is about all we bother with)
- write tech documents and flowcharts for our processes (that are still being ironed out, yay for new companies)
- provision email accounts for the clients
- work a 3-day 24 hour "on call" shift one weekend a month

On top of all this, most of the above is not what I was hired to do. I was hired to run the supermarket chain reporting, tech support and provisioning. The rest? I went from "filling in for a bit" to "oh sorry, we're going 24/7 properly in a few months". I'm not even really that experienced in most of this stuff. I just fell into it because they're tightarses and fired too many people.

And they're wondering why I am handing in my notice today. *grumbles blackly*.


(mind you, it could be worse: my colleage in the Middle East was arrested the other day. Why? He was on the roof trying to align a sat dish for a trade show in Dubai. The King of Saudi was present. His security thought my cow orker was a terrist, cos he was on the roof. So they arrested him. I guess in the greand scheme of things, my life isn't THAT bad...)

Comments

[ace-brickman.livejournal.com]

are you a "can you hear me now" person??

[lions-tambua.livejournal.com]

hmmm... when iam reading this iam getting more and more glad about my job.
even if i have some (gladly VERY FEW!) complete-idiots on phone sometimes.
iam here to support: (1st Line)

Hardware:
Servers (low to high end)
Storage Arrays
Storage Clusters
NAS Systems
SAN Systems
DAS Systems
Backup Devices (Single Drives)
Backup Libaries (from 6 Tapes and 1 drive up to 80 Tapes with 6 drives)
Switches (managed and unmanaged)
Controlling and Management Software

Software:
Normally NO Software Support from our Department. but we have to make sure that reboots, crashes, BSODs, Kernel Paniks etc are no hardware problem. if they are related to hardware Problems we have to solve them in any way.
Linux (Redhat)
Windows (Server Systems)
Unix (SCO)
Novell (no clue of novell but have to deal with it somehow)

Most of the time its real fun, and lately iam getting less calls. Not so many problems any more as it seems :) Or people getting smarter.
or because we got more employees ? however.

[spitefulcrow.livejournal.com]

Great icon. I love that show.

And doing what you're not supposed to do sucks. =(
Quitting is a good plan!

[kallell.livejournal.com]

I would like to steal your icon, may i?

[jecook]

::claps and cheers::

I'm pretty close to handing mine in as well, primarily to due to lack of policy communication from the boss to me, as well as other things.

I just need soemthing else lined up first...

[kayfox.livejournal.com]

A friend of mine and myself once got pounced by the Federal Security Service for carrying some hefty WiFi gear wround in a "suspicious" mannor.

We were charting the radiation pattern of the WiFi hotspot at Powells Books, which is (unfortunately) located near a federal reserve building.

[shirenomad]

I hear you. I joined a startup as a tech support dude. By six months in, I was doing EVERYTHING -- copywriting, web design, presentation design, office work, even some sales, and all for $1200 a month -- because everyone besides the boss had quit. I decided they had the right idea.

[trayce.livejournal.com]

Sure, go for it :)

[kallell.livejournal.com]

yay, londo!