(no subject)

[ihateemo.livejournal.com]

Phone conversation between me and the facilities manager:

FM: "On the intranet, do you have a link called 'Graphs and Stats'?"

Me: "I already have the graphs open. What do you need me to look at?"

FM: "No...do you have the *link*?"

Me: "Uh yeah."

FM: "OK, click on that link..."

I'm still not sure what part of "I already have the graphs open" he didn't get, but I thought it was funny.

Comments

[greylady.livejournal.com]

Perhaps he was copying my technique in the same manner than a classmate used to copy my test papers... i.e. missing all the important words.

"Click on X_thing. What do you see... No, after you click on the link. No, starting with the very top of the screen. No, the windows frame for the screen. No, above that. No, above that. No, above that. Look at the very top of your physical screen. Read me what it says."

It generally takes about 3 minutes just to verify that people are in the right place after "clicking" on what I told them to click on. I have to verify this because in about 75% of cases, they're in the wrong place having not been where they said they were in the first place and clicking on the wrong link. The other 25% of the time they're techs calling in and the same process takes about 10 seconds.

I wish I could say I don't get paid to think for other people, but the sad reality is that I do...

[lions-tambua.livejournal.com]

oh gosh... did i already mention that i LOVE beeing in Enterprise Support and working with Technical-Skilled-People ? (at least most of the time)