(no subject)
Sep. 22nd, 2005 10:48 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
ex-deliveryboy.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoverywow. just had a great call.
caller calls my rep, doesn't believe her, wants to talk to me.
I spent 15 minutes on the call, explaining why DSL would be faster than Dial-up, how he cannot use DSL to connect to our service etc etc. (we only provide dialup, crappy dialup at that)
He then stated he called SBC and they couldn't help him "change the website that always comes up". I took pity on him and walked him through how to change the home page.
I also stated that it is very likely that the browser may have been hijacked, in that case he would need to have a technician take a look at his system.
He states the techs as SBC and some other place he called never told him either of these, that they had him "going somewhere".
He also said somehow a picture of an airplane got on his system. I told him he probably jsut changed the wallpaper on his desktop.
He said he was going to just go out a get a new computer than mess with all this. I bluntly told him to go out and get some books and learn how to use it and protect it, otherwise he is gonna buy an expensive paperweight.
He wasn't our customer. He won't ever be our customer. He wanted to send me money. I told him he didn't need to.
He then started telling me how he had been on tv, how he's on the clevand cavaliers' website the stud muffin in the middle with the grey hair
caller calls my rep, doesn't believe her, wants to talk to me.
I spent 15 minutes on the call, explaining why DSL would be faster than Dial-up, how he cannot use DSL to connect to our service etc etc. (we only provide dialup, crappy dialup at that)
He then stated he called SBC and they couldn't help him "change the website that always comes up". I took pity on him and walked him through how to change the home page.
I also stated that it is very likely that the browser may have been hijacked, in that case he would need to have a technician take a look at his system.
He states the techs as SBC and some other place he called never told him either of these, that they had him "going somewhere".
He also said somehow a picture of an airplane got on his system. I told him he probably jsut changed the wallpaper on his desktop.
He said he was going to just go out a get a new computer than mess with all this. I bluntly told him to go out and get some books and learn how to use it and protect it, otherwise he is gonna buy an expensive paperweight.
He wasn't our customer. He won't ever be our customer. He wanted to send me money. I told him he didn't need to.
He then started telling me how he had been on tv, how he's on the clevand cavaliers' website the stud muffin in the middle with the grey hair
![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
no subject
Date: 2005-09-22 05:59 pm (UTC)::head explodiates::
no subject
Date: 2005-09-22 06:43 pm (UTC)and dear satan! i shouldn't have gone to that site.
how ironic
Date: 2005-09-22 07:04 pm (UTC)Turn offs: People with no common sense
he turns himself off ;)