come hell or hurricanes...
Sep. 21st, 2005 04:11 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
valiskeogh.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryoverheard this lil call from a coworker.
picture this.
a category five hurricane is bearing down on houston currently.
there is an evacuation order.
people fleeing the city.
(a large company) has been evacuated, and all non essential services and servers have been shut down
SOMEONE, dont know if it was the VIP or the secretary or what, called.
but this was actually said during the course of that call
"Well VIP's NEED to get their EMAIL!"
as in, i dont care if there is a cat 5 hurricane about to obliterate houston, send someone in there to turn back on the mail server cause i'm IMPORTANT.
beyond that it's been the run of the mill "right click on "my documents"" --- "where is "my documents"'?" kinda stuff at this new job...
Valis
picture this.
a category five hurricane is bearing down on houston currently.
there is an evacuation order.
people fleeing the city.
(a large company) has been evacuated, and all non essential services and servers have been shut down
SOMEONE, dont know if it was the VIP or the secretary or what, called.
but this was actually said during the course of that call
"Well VIP's NEED to get their EMAIL!"
as in, i dont care if there is a cat 5 hurricane about to obliterate houston, send someone in there to turn back on the mail server cause i'm IMPORTANT.
beyond that it's been the run of the mill "right click on "my documents"" --- "where is "my documents"'?" kinda stuff at this new job...
Valis
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no subject
Date: 2005-09-21 09:21 pm (UTC)The series starts here.
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Date: 2005-09-21 10:52 pm (UTC)no subject
Date: 2005-09-21 09:21 pm (UTC)no subject
Date: 2005-09-21 09:26 pm (UTC)Another NASA person. I'm @ GSFC.
Hmmm. JSC is down hunh? That could make life interesting for all of the Outlook folks, regardless of center.
Glad I'm NOT over at HQ!
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Date: 2005-09-21 09:30 pm (UTC)how are you doing!!!!
yup, started about 3 weeks ago, so far it hasn't been ANYTHING like my other tech support thing, which was answering phones for a local isp who was hell bent on delivering internet service to the most backwoods and inbred areas in america.
not to say i haven't had my share of the "where is the my documents folder" people, but at least so far everyone has known their right from their left ;)
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Date: 2005-09-21 09:50 pm (UTC)wait for it...
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Date: 2005-09-21 09:55 pm (UTC)no subject
Date: 2005-09-21 10:01 pm (UTC)Makes my life a LOT easier.
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Date: 2005-09-21 10:05 pm (UTC)definately been trying to, you'll definately know my tickets, they are the ones with the actual troubleshooting steps in there, apparently few around here actually type in what they have DONE with the customer...
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Date: 2005-09-21 10:10 pm (UTC)no subject
Date: 2005-09-21 10:12 pm (UTC)no subject
Date: 2005-09-21 10:03 pm (UTC)no subject
Date: 2005-09-21 10:06 pm (UTC)i think i might have to go break one of the computers at home just so that i can fix it...
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Date: 2005-09-21 10:07 pm (UTC)no subject
Date: 2005-09-21 11:05 pm (UTC)no subject
Date: 2005-09-21 11:19 pm (UTC)(i'm relatively new and right now only handle GRC, so that's the main one i pay attention to, hehe)
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Date: 2005-09-22 01:44 am (UTC)You have my sympathies!
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Date: 2005-09-22 02:35 am (UTC)btw, course i've only been there a couple of weeks, but it seems much of any problems that may be in the helpdesk arise from the field, and call center, are just completely seperate, even tho technically they work for the same company as a team, yet there is no communication, no one knows anything about the other, agree? disagree?
i mean, with a little communication we each would know what would help the other better do their job faster and easier, right? wrong?
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Date: 2005-09-21 09:31 pm (UTC)no subject
Date: 2005-09-21 09:34 pm (UTC)We were so pissed off from the heartless customers coming into chat wondering why they couldn't get through on the phones (The 800 number was blown out by sprint in that area) and why their internet was down, we created a pre fab for this stupid bitching about speeds.
I am sorry, as I am sure you know, hurricane Katrina has caused havoc in Florida and the gulf coast. Damage in excess of 100 billions has been done, hundreds of thousands of people have been left without homes, and tens of thousands of people have died. Still, millions remain without power and long term global economic consequences are inevitable. This issue is also causing the Internet in your area to be a little slower then usual. I really wish there was more I could do for you right this second.
I used this once - the person on the other end stopped bitching and was quiet for around 5 minutes before I said anything else.
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Date: 2005-09-21 09:54 pm (UTC)death toll
Date: 2005-09-23 04:04 am (UTC)http://www.alertnet.org/thenews/newsdesk/N22601867.htm
Re: death toll
Date: 2005-09-23 04:23 am (UTC)no subject
Date: 2005-09-21 10:29 pm (UTC)no subject
Date: 2005-09-22 02:36 am (UTC)no subject
Date: 2005-09-22 07:25 pm (UTC)no subject
Date: 2005-09-21 11:13 pm (UTC)If they haven't shut up by that time, then they deserve to die in a fire.
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Date: 2005-09-21 11:29 pm (UTC)no subject
Date: 2005-09-22 01:35 am (UTC)"Sir, if you're willing to drive down to the data centre yourself, we'll be there right after the storm has passed."
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Date: 2005-09-22 02:33 am (UTC)no subject
Date: 2005-09-22 01:03 am (UTC)no subject
Date: 2005-09-22 01:18 am (UTC)no subject
Date: 2005-09-22 01:27 am (UTC)no subject
Date: 2005-09-22 02:28 am (UTC)no subject
Date: 2005-09-22 02:52 am (UTC)no subject
Date: 2005-09-22 05:12 am (UTC)no subject
Date: 2005-09-22 07:05 am (UTC)MANY VIPs are MORE important
Sys-Admins are MOST important because they keep the services for "ALL!" VIPs online :)
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Date: 2005-09-22 11:32 am (UTC)Well, let me just pick up the red phone here...
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Date: 2005-09-22 12:01 pm (UTC)"No sir, VIPs need to get a grip. Email is down, so try dealing with life in an intelligent manner until it comes back up."