Tech-Support Hotline 2

[lions-tambua.livejournal.com]

Tech-Support: "I've just sent you the Link. you got the mail ?"
Customer: "Yes, i have the mail here"
Tech-Support: "Now click on the Link and select 'Save As'"
Customer: "I shall what ?"
Tech-Support: "click the link"
Customer: "and how should i do that ?"
Tech-Support: ?????? *Confused* "move the mouse-cursor over the Link and press on the left mouse button"
Customer: "Mouse Cursor ? where can i get that ?"
Tech-Support: "it should be on your Desktop. how do you start other programs on your computer like word or how you press on the 'start' button ?"
Customer: "AH! you mean on the computer ?"
Tech-Support: "aeh... yes ? what do you mean ?"
Customer: "Well, i have printed the email out and iam holding it in my hands now"
Tech-Support: ".........." *mute* "AAAAARRRRRRRRRGGLLL!!!!!!!" *freakout*

Comments

[lions-tambua.livejournal.com]

ah... BTW.
i work in 'Enterprise Support' for 'Server and Storage' Products.
Both of the postings are actual customers, claim beeing the 'SYSTEM-ADMINISTRATORS'
Thats why i went into SERVER Support, so that i DONT have to deal with noobs. *sighs*

[pleaseremove.livejournal.com]

these must be te people that make up the stats on "unsecured servers" then...

[lions-tambua.livejournal.com]

LOL....
i dont want to know what they think a "Firewall" might be.

[lordstorm.livejournal.com]

Or a DMZ for that matter.

[lions-tambua.livejournal.com]

Oh. DMZ is easy :)
That is where they are not allowed to drop napalm, right? *G*
oh. and DMZ needs far too much servers. we're talking about companies having ONE server doing EVERYTHING. *shakes head*
i still prefer supporting EMC :)

[klytus.livejournal.com]

OMFG..!

This guy beats the living tar out of all of the other stupid users I've ever had combined... with one hand tied behind his back, no less!

[inahandbasket]

holy bejesus.

[redqueenmeg.livejournal.com]

Oh.... yuck. Reading that made me feel dirty.

[brotherflounder]

...

Yikes. Just yikes.

[azhreia.livejournal.com]

I still think the Emeritus Professor where I work did it better.

he received a uuencoded file as an email attachment. And printed it out - all ream and a half of it.

he then came and put the printout into my intray and asked me to reassemble it into the document that he was expecting.

and he'd deleted the email after he printed it.

(head, meet desk. repeatedly)

[lions-tambua.livejournal.com]

*puts an pillow on your desk*