Tech-Support Hotline

[lions-tambua.livejournal.com]

Hotline: "The Update CD is available for download. Download the .iso and burn it to a CD. then you can boot from the CD and make all Updates"

Customer: "I did that, but the CD wont boot"
-----
A while later we found out, he actually DID burn the .iso file to the CD.

E:\>dir
Volume in drive E is NEWCD
Volume Serial Number is 3BD7-2DE6

Directory of E:\

26.07.2001 00:14 380.224.256 UPDATE_CD.iso
1 File(s) 380.224.256 bytes
0 Dir(s) 0 bytes free

E:\>

Comments

[anivair.livejournal.com]

I don't get it. Did he burn it as a datafile, or is there some other joke that I'm missing?

[lions-tambua.livejournal.com]

well, yes. he actually DID burn the .iso directly on the CD and wonders why he cant boot from it.

[tsutton.livejournal.com]

An ISO file contains files inside the ISO file. He need to write the ISO to an CD, so it will boot up corerectly.

But what he did was to ADD the iso file to the CD, which doesn't work.

[anivair.livejournal.com]

oh, I get it. Which is why there's a different method of burning an iso file than regular date. makes sense now. I guess it's always just worked for me (though admittedly, I did some reasearch for proper commands before i did it).

[jahbulon.livejournal.com]

An ISO file contains files inside the ISO file.

You don't say ;)

[jecook]

*facepalm*

[tanuki-green.livejournal.com]

Well, technically, the customer did what he was told. He burned the .ISO to a CD, as asked of him. Just because he didn't create a bootable CD from the .ISO...

Symnatics, sure, but when working with the stupid, we all know they will take you as litterally as humanly possible.

[shirenomad]

Hey, a lot of people wouldn't know what a .iso file was without an explanation. I think I made that mistake the first time I dealt with one too.

[jahbulon.livejournal.com]

Symnatics? Semantics?

[tanuki-green.livejournal.com]

Hehe... I'm always up for some antics.

(my spelling is crappy...)

[lions-tambua.livejournal.com]

well... thats why i work in SERVER SUPPORT. to work with SYSTEM-Administrators (as already written in the next post)
i normally work with skilled, high level techs who install and administrate whole networks and most of the time more than 20 servers. ISPs, data centers, or just people who keep the IT in an company running.
Ok, in client support, that might be 'normal' :) but we're talking about people calling themself 'root' or 'administrator' *G*

[jjjiii]

That's a very easy and common mistake to make. I wouldn't expect a non-geek to get it right without detailed instructions specific to their burning software.

[normie.livejournal.com]

Really common mistake...

I'd blame the instructions if one of our customers did that ;P

[lions-tambua.livejournal.com]

what kind of customers do you have ? :)
here (where i live) its common that every child with the age of 8 years knows what to do with an ISO file. and we are talking about IT-Specialists. THESE are the people who normally deal with such dorks :)

[normie.livejournal.com]

We provide support for staff and students at a college. So wide variety of people who study non-technical subjects ;P

[lions-tambua.livejournal.com]

eeeew.. ok ;) then i can agree to your post ;)