(no subject)

[riverrants.livejournal.com]

So recently a guy was talking to me about an updating issue, and we were disconnected.
It's my center's policy for frontline agents not to make outbound calls, instead, we pass it on for a manager to check up on.
I got disconnected from a guy that emailed back and said basically "excuse me, we were disconnected and you haven't called back yet, can you?"

I gave him my response that unfortunately, I can't call back, but I can set him up for a callback tomorrow if he wants that. He responds and says "that's what they did and you hung up on me".

Seeing as I was busy with another call, I ignored this for the moment.

When I finished the call, I went to lunch. When I came back from lunch, I had 58 new email messages from this guy.

He literally spammed me, because that's very obviously the way to get a technician's attention.

My only question to my manager was, should I reply to every one of his 58 email messages with a standard letter? After all, it'd be rude to not respond at all...

Comments

[bassgirl.livejournal.com]

doooooo iiiiiit!

[pleaseremove.livejournal.com]

lol, hell yeah, every last one

[vulpine137.livejournal.com]

I get that alot, if 1 email complaining that they were turned off for spamming doesn't get a response, 30 will.

On the plus side, I can reply to all 30 with a "no" with a few keystrokes a button push. Ain't tech great :)

[andrewx.livejournal.com]

We just call people back.. Wastes way less of everyone's time.

[ex-deliveryboy.livejournal.com]

wow, we must have the same customer

[geekgrrl-ca.livejournal.com]

When I did email support I loved to send annoying people the entire TOS and the AUP. then refering to the subsections that were relevent. Immagine some 30 pages of email. :)

[jecook]

Do it! Do it!

And definately, geekgrrl_ca's section would be funnier. it'd take more time, but it'd be funnier.

[darkblade1.livejournal.com]

I second that motion. Send them the entire TOS and just nitpick on everything they did wrong. That'll get them to stop bothering you.

[ladynisa.livejournal.com]

muahahaha! *chants* do it! do it!

[redqueenmeg.livejournal.com]

I double-dog dare you.

[lord-fidget.livejournal.com]

Triple Dog dare you to send the ENTIRE TOS, with relavant sections concerning any infraction highlighted.

No, on second thought, just send them the TOS. In a really tiny font.

[sketchydave.livejournal.com]

I had a customer do that to me once. I cancelled his account for violating the terms of service.

[the-s-guy.livejournal.com]

Or you could reply with a "Your email has been deleted and your account locked because of spamming" template.