*rendered speechless*

[twitchfetish.livejournal.com]

User beeps through to my phone yesterday. not a WORD of this is untrue ok?

case notes: "

guru: $mycompany tech support, $me speaking.

Braindonor:I left my machine on last night because they told me I had to leave it on because they needed to work on it. I came in this morning and it was not doing anything. It has nothing on the screen and I can't do anything! it's turned on but the screen is blank! (further troubleshooting shows that he considers a desktop and 2 open apps "blank")

guru: who told you to leave it on?
braindonor: $mycompany
guru: we do not access customers computers for any reason.
braindonor: I'm being told to leave it on because of work being done at 3am. I have to come in and turn my computer on at 3am so that they can do the work on it over the phone lines.
guru: This is not us. Especially not at 3am"

turns out what's happening is that he's getting a message on his screen when he goes to shut down about scheduler for one of his programs (probably AV or an updater) scheduling a scan for 3am; so he's coming back into work at stupid o'clock (3am) to turn his computer on so that "the people from $mycompany" can do work on his computer.

he's been doing this every second night since he got the computer...12 months ago.

god i wish i was joking...

IV

PS. this call took over half an hour. He barely spoke english and didn't understand the most basic concepts like "what is the type and serial number of the unit?" (a fifteen minute marathon effort to get in itself)...solution to his problem? powercycle. no more freeze.

Comments

[shifuimam.livejournal.com]

Oh my god. This is one of the funniest entries I've read in this community. Two thumbs up!

[linguafranca.livejournal.com]

<>

[geeveecatullus.livejournal.com]

!!!!!!!!!!
there are no words.

[guinevere33.livejournal.com]

Jaw? Meet floor.

[twitchfetish.livejournal.com]

yeah...my mate had the same reaction when i told him....(he works in the same office, but in logistics. he doesn't have to deal with (l)users...)

IV

[bassgirl.livejournal.com]

I think I read the post 5 times to make SURE I had got that right.


He comes back? Someone NEEDS to tell this guy about appropriate levels of job dedication.

[jahbulon.livejournal.com]

First time ever literally true: ROFLMFAO

[don-tzu.livejournal.com]

Ummm... care to tell me the company so I know never to go work there? I just could not take it. lol

[nightsinger.livejournal.com]

My question -- If he thinks he needs to have his computer on ... Why the fuck just NOT SHUT IT DOWN the day before?

Good fucking lord.

Tell me again why they even let him in the goddamn building at 3am?!

We need more chlorine in this gene pool...

[tsutton.livejournal.com]

And manages to enter a locked building (if it's locked up in the night, that it!)

My workplace is locked from 9pm till 6am. Security won't let anyone in during that locked up time.

[redqueenmeg.livejournal.com]

Holy cow. I think that guy used to work here. Oh, no, wait, that is his idiot cousin.

[sclerotic-rings.livejournal.com]

Hmmm...he barely spoke English, didn't understand basic concepts, and he's misinterpreting everything he reads? It's nice to know that the CEO is coming in that early, though, isn't it?

[the-s-guy.livejournal.com]

Ask him if he's spoken to his manager about this :)

[twitchfetish.livejournal.com]

it's his own shop. he IS the boss....

these people are allowed to BREED!!!

IV

[the-s-guy.livejournal.com]

Leak the details to his staff :)