Owned. Finally.
Aug. 19th, 2005 06:37 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
katyism.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryA message went out to all of our support centers recently about how we are now refusing calls from and disabling the accounts of the User From Hell.
He has called us multiple times every day for the last few months, about anything and everything. Fine in itself, but he's a difficult guy. Wants hand holding for every little thing. Wants a second opinion for every little thing, from comparison shopping for a scanner, to what font most people prefer to see e-mail from him with (wtf?), to what his password should be to ensure that no one activates remote desktop and steals his information, to whether WE have logs of how many times his computer had "hacker attempts". Second-guesses everything any consultant tells him. Some of us tried to educate him a little so he would trust our 'opinion' on why he NEEDS sp2. We went over how it addresses a lot of vulnerabilities and how it's a policy that users on our network must have service pack 2, and how it improves on the windows firewall, and whatnot.
He couldn't accept our frank explanations and the kind of thing he does in return is scream about how much money he has already paid for his computer problems (hello? his computer came from the old-lab-computer-surplus store. his XP license and media was $10 with his student discount. he gets free e-mail, free dial-up, and free tech support from us. he didn't even pay the usual student technology fee, somehow he got registered as a student without actually being one). Then he goes and looks up alternatives for himself, and ends up downloading crappy ass freeware firewalls and virus scanners despite the fact that we offer much better coroprate versions of retail software, to him for FREE. Then those programs fuck up his machine and he blames us.
He started getting verbally abusive this week, one of our consultants actually heard him screaming at his wife about the "fat sounding scrotum breath tech support guy" and throwing breakable things against the wall because his $1500 copy of Dragon was fucked up after a botched SP2 install. Well, what do you expect when you have a machine from 1998, that has NEVER been formatted, and upgraded to ME, and then upgraded to XP Home, then XP Pro installed over that, and then repair-installed several times?
Anyway, YAY. He is now the only customer we are allowed to instantly hang up on. (he's also the only customer who knows the entire support center management's office phone numbers, sigh...) I have heard from my colleagues that now that his dial-up accoutns and email are disabled, he signed up for a Netzero account and is still emailing us support requests. Hahahaha.
He has called us multiple times every day for the last few months, about anything and everything. Fine in itself, but he's a difficult guy. Wants hand holding for every little thing. Wants a second opinion for every little thing, from comparison shopping for a scanner, to what font most people prefer to see e-mail from him with (wtf?), to what his password should be to ensure that no one activates remote desktop and steals his information, to whether WE have logs of how many times his computer had "hacker attempts". Second-guesses everything any consultant tells him. Some of us tried to educate him a little so he would trust our 'opinion' on why he NEEDS sp2. We went over how it addresses a lot of vulnerabilities and how it's a policy that users on our network must have service pack 2, and how it improves on the windows firewall, and whatnot.
He couldn't accept our frank explanations and the kind of thing he does in return is scream about how much money he has already paid for his computer problems (hello? his computer came from the old-lab-computer-surplus store. his XP license and media was $10 with his student discount. he gets free e-mail, free dial-up, and free tech support from us. he didn't even pay the usual student technology fee, somehow he got registered as a student without actually being one). Then he goes and looks up alternatives for himself, and ends up downloading crappy ass freeware firewalls and virus scanners despite the fact that we offer much better coroprate versions of retail software, to him for FREE. Then those programs fuck up his machine and he blames us.
He started getting verbally abusive this week, one of our consultants actually heard him screaming at his wife about the "fat sounding scrotum breath tech support guy" and throwing breakable things against the wall because his $1500 copy of Dragon was fucked up after a botched SP2 install. Well, what do you expect when you have a machine from 1998, that has NEVER been formatted, and upgraded to ME, and then upgraded to XP Home, then XP Pro installed over that, and then repair-installed several times?
Anyway, YAY. He is now the only customer we are allowed to instantly hang up on. (he's also the only customer who knows the entire support center management's office phone numbers, sigh...) I have heard from my colleagues that now that his dial-up accoutns and email are disabled, he signed up for a Netzero account and is still emailing us support requests. Hahahaha.
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no subject
Date: 2005-08-20 06:23 am (UTC)no subject
Date: 2005-08-20 01:51 pm (UTC)no subject
Date: 2005-08-20 03:39 pm (UTC)no subject
Date: 2005-08-20 05:06 pm (UTC)no subject
Date: 2005-08-20 05:38 pm (UTC)no subject
Date: 2005-08-20 07:40 pm (UTC)no subject
Date: 2005-08-20 08:18 pm (UTC)Even if someone gets fired, those callers will never forget that number. It's the gift that keeps on giving.
no subject
Date: 2005-08-20 08:22 pm (UTC)