I type these case notes way, way too often.

[siggy-lxvi.livejournal.com]

Actual case notes

Action- Not at system
Resolution- instruct cust to call back when at system.
Cause- cust not at system.

*headdesk*

Comments

[redqueenmeg.livejournal.com]

Me too!

[darkblade1.livejournal.com]

All the F*in time. Almost twice on a daily basis.

[klytus.livejournal.com]

User is having problems with [a web-based application]
User is on the road and is not able to troubleshoot
User will call back when they can connect to the network

*thud*
*thud*
*thud*