(no subject)

[ex-deliveryboy.livejournal.com]

some background. We offer dial up service that is billed monthly, annually or every two years. Last summer, we began offering an accelerator. Those customers on annual and two year account would be charged a prorated amount on their next billing date.

Customer had a two year account, and was upgraded partway through his 2 year account to an accelerated service. Notes on his account indicate he called a couple of times last October and December because he couldn't get it to work. The last note indicates he uninstalled, reinstalled and it worked.


Flash-forward to a few minutes ago. He's just been charged the prorated chare, plus his renewal for another 2 years and he's of course disputing the charges with my rep.



Overheard during the conversation (overheard, as in I was monitoring the call) :

Customer: "I can get SBC DSL for $14.00 a month here, why don't I just use them?"


Apparently this was not a rhetorical question, as he was waiting for a response.


Rep: "Go for it."

Comments

[inahandbasket]

Gotta love honesty. ^_^

[dazzedelf.livejournal.com]

I think that rep should get picked for Employee of the month.

[ashdragon.livejournal.com]

liquid awsome

[pope-guilty.livejournal.com]

I do suppourt for DSL, and I love getting "I'm going back to cable!"

I just chirp, "Okay!" at them, and when they realise that they're not getting some sort of special treatment, they back the fuck down and become more humble. I swear to god, the Lydia Deetz theory of interpersonal relationships will be the end of us all.

[krrayn.livejournal.com]

why does Lydia Deetz sound familiar.... must...unfog... brain...

[ex-deliveryboy.livejournal.com]

Beetlejuice

[krrayn.livejournal.com]

thanks, I thought that was it... for some reason the name resounded in my mind in Winona Ryder's voice, but I couldn't think of anyone in Heathers named "Lydia." ;)

[pope-guilty.livejournal.com]

She's the mom from Beetlejuice. I'm invoking her "You've got to take control of the situation or people will just walk all over you!" philosophy.

[krrayn.livejournal.com]

See I remember her for, "I must be able to express myself! If I can't, I will go insane, and I will take you with me!!"

[erulogos.livejournal.com]

Wasn't that the mother? (Delia or something similar? been ages since I've seen that flick) Lydia was the vaguely suicidal daughter, not the frantic, fauz-artsy mother, as I recall...

-={(Erulogos)}=-

[jjjiii]

See, the tech support line is the wrong one to tell this to. They view that as a fine solution to the problem. If you tell it to the customer service line, though, they'll usually toss you a free month.

[ex-deliveryboy.livejournal.com]

Customer Service line and Tech support line is the same. :)



We go both ways. ;)

[darkblade1.livejournal.com]

I love that response...

"I'm switching to DSL!"

"Ok, I'm not stopping you, bye."
I can't say that in my job though.

Idiots.

[krrayn.livejournal.com]

I just noticed your LJID. I just recently quit delivering pizzas as my second job. Interesting.

[ex-deliveryboy.livejournal.com]

heh. more intersting is I've never actually been a deliveryboy. it's a reference to Rocky Horror.

[krrayn.livejournal.com]

doh!

I am culturally devoid.

[oddball42.livejournal.com]

my favorite about my current position is when someone is going ballistic and i finally get their information and get to tell them they are out of warranty.