(no subject)
Aug. 7th, 2005 09:38 am'Noob' should be a proper remedy 'Root cause'.
Call Type: Maintenance
Product: Consumer DSL
Symptom: Authorization/Internet access
Trouble Category: Customer Equipment
Group: blank
Root Cause: Noob user
Resolution action: Schooled Noob
That and 'Elderly user'
Root Cause: Fogie
Resolution action: Reminded user that we don't want to reminisce about the Great War.
or: Advised user to obtain grandchild.
or: Advised user not to hit system with bedpan.
or: Advised user to obtain abacus.
or: Gave user heart attack.
I should probably be less of an asshole. Don't wanna.
Call Type: Maintenance
Product: Consumer DSL
Symptom: Authorization/Internet access
Trouble Category: Customer Equipment
Group: blank
Root Cause: Noob user
Resolution action: Schooled Noob
That and 'Elderly user'
Root Cause: Fogie
Resolution action: Reminded user that we don't want to reminisce about the Great War.
or: Advised user to obtain grandchild.
or: Advised user not to hit system with bedpan.
or: Advised user to obtain abacus.
or: Gave user heart attack.
I should probably be less of an asshole. Don't wanna.
no subject
Date: 2005-08-07 03:36 pm (UTC)no subject
Date: 2005-08-07 11:43 pm (UTC)Can we try to get "PEBKAC" and "id10t error" in there somewhere, too, while we're at it?
no subject
Date: 2005-08-08 12:25 am (UTC)no subject
Date: 2005-08-08 04:04 am (UTC)no subject
Date: 2005-08-08 02:16 pm (UTC)"Everything old is n00b again..."