(no subject)

[the-paco.livejournal.com]

"I took this job so I wouldn't have to LOOK at the fermented asscakes I deal with."

Today I've become a floor walker. I go and I bug people with long call times, help them out, or try to. So far I'm doing reasonably well. Still, it requires an outgoing nature, such as I don't posess without slight inebriation (and the boss says no hip flasks... slave driver). Without a Guinness in hand and a shot of Captain in belly, I revert back to my normal self. An insular, self-absorbed, totally-uncaring-about-anyone-around-me prick.

I'm told I was the only one who considered aloud trying to go back to the phones.

Promotion is good. Just keep repeating. Promotion is good. Promotion is good. Promotion without pay, without change in status, without additional benefits besides 'being off the phone'.... is... good?

This is training for a 'real' promotion, and a $0.50 raise! wooo. Color me impressed.

...
Put me back on the damn phone.

---

No, I'm happy, dammit.

Comments

[ravenshrinkery.livejournal.com]

Having been in an equivalent position to yours for the last year (although ours still do phone time) for no other benefit than not being on the phones (except for supervisor escalations), I'd say it's slightly easier, especially if you know what you're doing.

That, and if you're feeling sadistic, you can follow policy and procedure to the letter in making life appropriately miserable for the fermented asscakes with shit for brains and piss for work ethic. :)

[liakela.livejournal.com]

fragbert, et al that I work with:

I realize that the_paco is not Jill, but it gave me a HUGE chuckle to imagine that it was, given her current almost promotion.

And to consider the sheer impossibility of a naughty word coming out of her mouth. Much laughter.

Long Call Times

[yduras.livejournal.com]

So, how do you help with long call times? Mine were always customers who wanted their hand held and I never did figure out how to get rid of them without giving them the impression I didn't want to help them. My supervisor at the time used to nag me whenever a call went long (yay for instant messenger), but when I asked her what I could do about it, all she would tell me was "there are ways to end calls like that."

What are those ways?

(That supervisor is no longer around and in my new job function I get praise for having patience with customers who need to feel loved, so it's ok now. I just always wondered.)