serious question

[valancy17.livejournal.com]

I just go the happy job of responding to customer emails in the common queue. It feels weird not to sign these messages somehow, but I also don't want to give my name or actual contact info (I'm sure you can guess why that is). The best i've come up with is just signing with our domain name, but I'm not thrilled with that as a solution. Anyone have a suggestion or an example for how I can sign these replies so they seem professional?

Comments

[aylinn.livejournal.com]

how about:

customer service
*e-mail address*
*web address*
*helpdesk phone number*

[klytus.livejournal.com]

All of the e-mail's we send are sent "From" the generic mailbox for this service desk. We also "sign" each such e-mail: "[Name of Company] [Name of Department] Service Desk"

[geekgrrl-ca.livejournal.com]

I had to sign my first name and make up a last name and always use the same last name. The last name was registered with my supervisor so they knew who sent out the email.

interesting

[valancy17.livejournal.com]

Luckily, I won't have to come up with anything like that. When I asked if there was a common convention or a rule, the answer was no, there's no convention, and no rule. So I decided I get to make my own up. :) And I am definitely not putting a name. I'm the only one answering the messages. I'm using the "Royal We," pretending I'm more than just one person, but that's as much as they're gonna get from me.

[kallell.livejournal.com]

Regards,
$Title
$Department
$company
$Domain

[katyism.livejournal.com]

here's an example of ours. we packed all the helpful contact info we could into it.

Katy M.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
UITS Support Center
ithelp@iu.edu
http://ithelplive.iu.edu (live chat assistance)
http://uits.iu.edu (find answers on our site)
(812) 855-6789
(317) 274-4357
Call us 24 hours a day, 7 days a week
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


you may want to change yoru name to "customer service dept." or something obvious but hopefully this helps

[valancy17.livejournal.com]

hey! I used to go to IU. I remember back when it used to be UCS. (If you're old enough, you might remember the icon I have being from a comic in the IDS.)

Your .sig is very thorough, and that's good for an organization your size. In my case, I am the whole customer service department. There's no phone number, just an e-mail address. I want to answer them but discourage them from calling up our switchboard and asking to talk to 'customer service' (which really wouldn't get them anywhere). And they do not pay me anywhere near enough to be available 24/7. :)

So I think I'll skip the name and just put "customer service department, $domain" or something along those lines.

[katyism.livejournal.com]

I'm old enough, heh, but I didn't go to IU. I just started working here last year, though, and the UCS acronym is still around but being phased out.

I have no idea how big your company is so sorry... but I do think it's a good idea, no matter how small the organization, to have some sort of uniform signature that everyone uses when emailing customers. That way they are less likely to suspect wierdness if someone else happens to email a customer and use a different name/signature...

[katyism.livejournal.com]

err have = had

[linguafranca.livejournal.com]

Mine was something like:


Yours,

Laura - Customer Support
ISPName - "Our logo here"
Phone number - Web address

[the-s-guy.livejournal.com]

For our internal desk, I use-

-Myname
IT Support Centre
Our phone number

[teriwyn.livejournal.com]

I work on a government helpdesk, supporting mostly Army Garrison users.

I won't post my mandated signature because I think it's obtrusively long, coming in at 11 total lines of text. But I still use it, because it's just not my choice.