Gah!

[klytus.livejournal.com]

Just as I am ready to log out to go on break, my phone rings. The user on the other end has a fairly simple problem... but it takes 20 minutes to get her through things because she is not only being convoluted in how she is telling me about this problem, she was so frustrated she was stammering, and making it utterly impossible for me to get a word in edgewise.

And thanks to this bat-of-ding, I missed my window of opportunity to go on break, and must now wait until we have enough people back online for me to take it.

Its calls like this that make me consider renouncing not-drinking.

Comments

[thalionar.livejournal.com]

ugh. One thing that I've found helps is saying their name (if you have it).

A persons name gets their attention a lot faster than "sir" or "ma'am."

This does not work in all situations, though.

sorry you missed your break! I've been in that situation, too and it *sucks muchly* (esp if you have to pee or seriously need nicotine)

[klytus.livejournal.com]

Oh, I eventually got my break... it was delayed by 35 minutes, though. Ans I did keep using her name... she just kept rambling.

[jahbulon.livejournal.com]

I would suggest renouncing non-drinking immediately.

Cheers.

[trenthamfamily.livejournal.com]

Oh I hate that. Usually you get that call 1 minute before lunch or going home that keeps you on for-ever!

That's when you *oops* bounce the call ;)

I've never had to do a timed break. Sorry to hear that. This desk wouldn't survive that!

[klytus.livejournal.com]

They aren't exactly timed, but we can only have so many analysts off of the phones on break at a time, and each shift is expected to take their breaks within a certain block of time to make sure everybody has the opportunity to get one. And, as expected, by the time I got off the call, enough other analysts went on break that I had to wait another 15 minutes for an opportunity.

[trenthamfamily.livejournal.com]

Oh gotcha.

Wow I don't think anyone here takes their normal 15 minute allowed breaks.

[klytus.livejournal.com]

I'd go nuts without those breaks.

Heh.

[eightofspades.livejournal.com]

"Break."

Break is when you can relax a second or a couple hundred. There is no officially defined "break."