A short story by way of introduction

[psmylie.livejournal.com]

Hi all. I just joined your lovely little community. Thought I'd introduce myself with a story:

In corporate tech support (where I work), there is what I like to call the LTB ("last touched by") rule. Basically, if you are the last tech to work on a computer, then anything and everything that goes wrong with it after that it is entirely your fault... even months later.

Example: I installed a memory upgrade on a user's pc. I got this call the next day:

User: "You installed some memory in my computer yesterday, and now I'm missing data from Excel."
Me: "You're missing a spreadsheet?"
User: "No, I have my spreadsheet. But some of the data I entered on it last week is missing."

Obviously, the data was on the DIMM I replaced.

Comments

All the evidence I need....

[hoffman-log.livejournal.com]

Unfortunately it wouldn't be a good way to make money, but I can envision a computer store run by the people who provide tech support for the computers they sell....

You know those signs they have by the entrance of roller coasters? "You must be this tall to ride"?

How about "You must be this smart" stickers near the computers.

That person you just gave an example of wouldn't make it through the front doors if it were my store....

_MaH

Re: All the evidence I need....

[elvendoll.livejournal.com]

i do software support and think that having an IQ test as the first step of the installer would be ideal; if someone can't score high enough, the software doesn't install!

[mayna.livejournal.com]

haha omg this brought tears to my eyes. I've gotten blamed for all kinds of things at my job because I was the last person other than them to touch their computer. :-P