I wouldn't buy a policy from this insurance agent.

[ravenshrinkery.livejournal.com]

AIA: Asshat Insurance Agent
Me: Your brain cell donor

Me: Thank you for calling [Fee based tech support phone sex], My name is ravenshrinkery, and who am I speaking with this morning?
AIA: [dude's surname]
Me: Ok, is that your first or last name?
AIA: Just call me [surname].
Me: Okay....
AIA: I've called you FOUR TIMES and the problem still isn't fixed. My Internet's broken and the last tech told me he wanted to do x, y, and z.
Me: (pulls up account) Okay, x, y, and z seem reasonable, let's continue.
AIA: Oh, by the way, I've got $1M of customer information on this computer without a backup, so it's your fault if anything goes wrong with this.
Me: (headdesk) [read legal scripting that we are not responsible]
AIA: If you say so, I want it fixed NOW.
Me: [documents consent] Before we proceed however, I would strongly advise doing a full system backup, either with my assistance or with a local technician.
AIA: I don't need that, I said I want my Internet fixed.
Me: Sir, with all due respect I think prudence demands a system backup before doing anything that has any potential of causing data loss. X, y, and z are not known to cause it, but with that kind of data on the line, I would think no chance of loss is acceptable. Are you sure you do not wish to do a backup?
AIA: Yes, I'm quite sure, fix it already!
Me: Alright then...

I feel so sorry for his customers... but by the same token, it would quite serve him right if a competitor got to his data...

Comments

[jecook]

::waves finger in air::

BFD, your puny machine has information that might be worth $1 million bucks. No backup? That's criminally irresponsible. I certainly would not buy a policy from him.

We have on our main server, the entire companies financials, HR records, and about 90% of the user's data. It's also backedup using the typical solution: m-f, two weeks, each friday goes home with someone for off site.

I like it when customers complain that the failed tape drive I'm replaceing (keep in mind, these are 4mm DAT 12/24 drive) are expensive. My standard response of "Well, how much is your business really worth??" shuts them up every time.

[ravenshrinkery.livejournal.com]

Yeah, believe me, pushing him into a negligence lawsuit would have been very nice, but odds are they woulda still fired me if he even threatened us legally.

[jjjiii]

Wow, an insurance agent who doesn't understand the first thing about risk mitigation. What a total moron.

[ladynisa.livejournal.com]

So what happened? Do you know?

[ravenshrinkery.livejournal.com]

Not yet, but after work today (I've gone to a personal policy of no longer accessing LJ from work) I'll be glad to share. I'd be so happy if someone did refuse him service until the backups were made, even if it pissed him off.

His clients may be whiny customers themselves, but not even they deserve the potential effects of his fuckup.