techrecovery | (no subject) (Reply)

Dear Ignorant Woman that has no idea what "My Documents" means,

Don't yell at me because you're a complete idiot when it comes to your job. I've sat on the phone for over an hour explaining ridiculously minute steps in a process that would take me less than a minute to complete because you've never bothered to learn to use the software you use EVERY DAY. I also stayed on the phone for twenty minutes during your file transfer while you put the phone down and complained about me to whoever was with you. Yes it's MY fault that you have over two thousand emails that need exported and it's taking forever to send. Forgive me.

For the record, your documents are not stored in Word. They are saved in another location somewhere on your computer. When I ask you to tell me how you open them so I can figure out exactly where they are saved so we can send them, and you say "I click the LITTLE BLUE SQUARE ICON WITH A W ON IT AND THEN OPEN THE DOCUMENT I WANT" like I'm the idiot, does not help.

Also, if you do not pay attention to what your exporting, I can not be held responsible if your contacts don't get imported correctly into Outlook on your new laptop. I am going only off of the woefully inadequate information you've given me about your setup in Outlook, so I have no idea if you've exported the correct folder. Aw boo hoo. I don't feel bad. And I could have SWORN you said you wrote down every step I walked you through. So what is stopping you from doing this again yourself???

Lastly, don't you DARE yell at my coworker when you call back demanding more help. I told you my name numerous times while we were talking so it is not my fault that you don't know who you talked to, nor is it my coworker's fault that he has no idea who you are talking about when you say "That young girl".

I can't believe you're in a position that makes more money than me.