inability to read

[taii.livejournal.com]

I wonder about some users...
When we reset passwords that aren't for system logins, we'll often email [encrypted] them a randomly generated password. [ones that are ackward to remember, but we have to send]
With one of them, it can only be changed via a weblink, so I always include this in the email, explaining what the link is for.

The amount of times I still get asked "How do I change that password to something nice?" is rediculous...

Comments

[redqueenmeg.livejournal.com]

*sympathy* Our password reset reminders are sent out via email. They say basically to change your password, do X or Y and if you can't do X or Y, call the helpdesk. Most people only read the first and last line, so they read "change your password" and "call the helpdesk".

[taii.livejournal.com]

my latest annoyance regarding passwords is actually something that's handed to all the new employees:
"Contact the helpdesk to activate your intranet profile"
Which is utter bullshit.
We do no activating whatsoever. Their account is already activated. They just have to follow instructions on the password reset page [like "Enter in your postal code/zip code - only the first 5 characters" and then they wonder why it doesn't accept things like KA27 3PT"]

[infy.livejournal.com]

We've been getting flooded with calls like that - though they're more for a systems change on an application we do not support, nor deal with.

In bold letters at the very bottom it says, "Do not call the Service Desk. Contact at our number listed."

So what happens? "Oh, I got this email that told me to call you if I had problems." Bunchafuktards.