The worst phrase in support?

[edgeofentropy.livejournal.com]

Cheaper chipset got my vote. Just hearing it makes you clinch. Because you know you'll have to explain why the replacement doesn't quite perform as well as the original. Especially when the chipset is installed in a dsl modem known to be somewhat..."sensitive" to variations in electric current, that those above had decided to deploy to Florida, one of the lightning capitals of the world...

Comments

[the-s-guy.livejournal.com]

I support a range of in-house staff, specialists and contractors, and the phase most likely to make me groan in quiet anguish is "I'm a social worker."

Often quite pleasant to talk to, but none of them have the sense of a stunned duck.

lol

[edgeofentropy.livejournal.com]

"I am the network administrator."

[pope-guilty.livejournal.com]

The worst phrase in suppourt is, in response to "What version of Windows do you have?", "Michaelsoft OFfice 2000."

Re: lol

[the-s-guy.livejournal.com]

Urgh. At least those ones can be stonewalled with "Oh, so you'll know how to set that up then, kthxbye."

[the-s-guy.livejournal.com]

"98 XP Office 2000 Extended Edition. With sprinkles."

Re: lol

[redqueenmeg.livejournal.com]

I STAB MY HEAD! I STAB MY HEAD!

[redqueenmeg.livejournal.com]

Reminds me of the guy who called us from Jacksonville who had somehow managed to plug his DSL connection into his REGULAR DIALUP modem. Fries are up!

[redqueenmeg.livejournal.com]

I got another vote here for "This is a relay call. Are you familiar with relay calls?"