The worst phrase in support?

[edgeofentropy.livejournal.com]

Cheaper chipset got my vote. Just hearing it makes you clinch. Because you know you'll have to explain why the replacement doesn't quite perform as well as the original. Especially when the chipset is installed in a dsl modem known to be somewhat..."sensitive" to variations in electric current, that those above had decided to deploy to Florida, one of the lightning capitals of the world...