[identity profile] ex-deliveryboy.livejournal.com posting in [community profile] techrecovery
WHAT THE FUCK IS WRONG WITH PEOPLE TODAY?!?!?!



ok, people are stupider than usual.


Yes, when we save your card on file, we authorize the card for $1.00 to show that it is a valid card. The authorization never goes through. If you bank charged you an NSF fee for that $1.00 authorization, you have much bigger problems, no, we won't cover it, and no we are not calling your bank for you. Your a grown up, deal with it.


and the next guy


we have a security phrase for a reason, if you don't know it, we aren't releasing any account information. ok, yes, finally, that is the correct one, guess what, your account is locked for non-payment. No, I don't care how much money you have on there, the bank ain't paying it, call them. And now for a direct quote from my notes on that call....


While I was assisting him with the "popup" and asked him if his web browser was open, he stated several times to stop speaking 'computerese' and speak English


Hey, Rectal Yamaka, I am speaking English, not recreating a scene from the Miracle Worker.

Date: 2005-07-22 07:06 pm (UTC)
From: [identity profile] liakela.livejournal.com
Hmm. I think I prefer Anal Bowler.

Maybe... Prostate Beret? I dunno. Doesn't really flow off of the tongue well.

Date: 2005-07-22 07:06 pm (UTC)
jecook: (Default)
From: [personal profile] jecook
I contributed to a very old internal web page about things that call center people needed to be able to do. one of these was ".. Fluent in English, tech-ese, geek-ese, and chimpanze."

Thank you, Thank you. I'll be here all weekend. Try the veal!

Date: 2005-07-22 07:20 pm (UTC)
From: [identity profile] krrayn.livejournal.com
Actually one of the hardest and most important skills to learn in tech support is the ability to interpret what a user thinks is technical speak into what is actually meaningful.

I personally don't think we should be required to reverse translate back to laymanisms though. It just encourages them.

Date: 2005-07-22 10:35 pm (UTC)
From: [identity profile] oddball42.livejournal.com
i rember your pain... im glad im not there anymore.

Date: 2005-07-23 10:15 am (UTC)
From: [identity profile] the-s-guy.livejournal.com
*flips through replies-to-idiots card index*

"Nine thousand people a year phone me up. You're the first one not to know what a web browser is."

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