techrecovery | Even Internals Can Be Stupid

A bit of an intro: I work internal, level two, tech support, meaning I don't talk to customers -- I talk to reps who talk to customers, and who are supposed to do basic troubleshooting before calling me. (I'm sure you can imagine how well that theory goes.)

Stupid Rep: "My customer can't log in to our website."
Me: "Uh, okay. Has she registered?"
Rep: "Well, um, yes. But when she tries to log in, it doesn't recognise her password."
Me: "Okay... Let me look up her registration." There isn't one. "Uh, it doesn't look as though she has registered."
Rep: "I unregistered her."
Me: "...oookay... Let's have her re-register, then, and use a different username."
Rep puts me on hold for a few minutes, then comes back.
Rep: "It's still not working."
Me: "...Do we know what the new default password is, so we can try logging in ourselves?"
Rep: "No. I'll just reset it for her again."
Me: "Err... don't do that. Let's just see if --"
Rep: "I've sent out another reset for her. Let me see if she can log in."
He puts me on hold.
Rep: "No, she still can't log in."
Me: "Can we get the password from her, so we can try it? I want to make sure she's typing it in correctly; they are case sensitive."
Rep: "I don't have it. I'll just reset it again and send her out another email."

AAAAAAAARRRRRRRRGGGGGGGGHHHHHHHHHHH. Resetting the password infinite times WILL HELP NOTHING, YOU ILLITERATE MORON.

*headdesk*