(no subject)

[toxico.livejournal.com]

Asshat Customer: Can you stay on the line with me while I do this?
Me: This could take upwards of an hour or two.
AC: Oh, I don't mind.

.....

I have no words for this.

Comments

[krrayn.livejournal.com]

I have one... that primal scream by that one Democratic candidate that was misrepresented by the media and got him cut from the nomination race. I can't remember the dude's name.

It went something like "GYEAAAAAARRHH!"

[residentgeek.livejournal.com]

Howard Dean. He's now the leader of the Democratic party.

[residentgeek.livejournal.com]

Er, sorry. That should be "Chairman of the Democratic National Committee".

[geekgrrl-ca.livejournal.com]

my work expects me to do this. I've been on this call 89 minutes and I'm still not done!

[doctoreon.livejournal.com]

Quit now. Run for your life. I reserve the right to tell people to call me back when they're done.

[geekgrrl-ca.livejournal.com]

It's not all bad. It means I talk to fewer ass hats. and the times when I get an ass hat on the phone I tell them that it's going to take a while and they probably don't want to sit at the computer doing nothing and suggest they may want to call back.

[redqueenmeg.livejournal.com]

I get that All. The. Time.

"OK, I can research this for you or you can look it up yourself at..."
"That's OK, you can do it!"

and yes, the famous "I don't mind" when you say that running scanpst on a 1.5GB personal folder MAY TAKE AWHILE...

The longest tech support call I ever had was 7.5 hours. It was a complete fdisk/format/reinstall. The problem had been AOL--messed up so many files the system was unrecognizable and the client agreed to do a reformat. I told her I would call her back and NOT TO INSTALL AOL before I got back on the phone with her.

She reinstalled AOL.

Etc...

[infy.livejournal.com]

Huh. The last time I had someone install a client like that, Outlook Express in this case to download her personal email, the resulting virus completely hosed the PC. Five minutes to write up the ticket. About 20 minutes to pack the PC up and ship it to me in the home office. 2 days to receive it. Reimaged. And $250 out of her own pocket to pay for the repairs.

'Course, they're forced to sign an agreement limiting the company's liability for things like that, and accidental drops.

Funny how every time she called in thereafter, at night, she would get me, ask to speak to someone else immediately, then I'd have to put her on mute (whoops, forgot that one time) to chuckle before telling her I'm the only one there. Muhahaha.

[caponex.livejournal.com]

I have no words for this.

I do.

"We're always available on the phone and online at dslstart.xxxx.net under the Help link. Thank you for calling xxxx."

*END button*

[the-s-guy.livejournal.com]

AC: Oh, I don't mind.

"I do." *click*

Or even pre-empt with "This will take an hour or two. If you experience any problems at the end of that time, please call back." *click*