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Occasionally either customers will just use email addresses that aren't thiers, but the owner just hasn't changed the default password on, or our dispatch office will give customers email addresses and will either omit the fact that there are numbers at the end, or the customer will forget there are numbers at the end, and hijack someone else's email address.

I had a situation like this and the guy's email stopped working, probably from the original owner changing the password on the account. I told him that the email address he was trying to log in with wasn't his, and that it was someone else's on the other side of the country. guess what his reponse was?

"...is it somewhere in Europe?"

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From:

coyoteden.livejournal.com

When I got brodaband they told me "tparker" was my account. Wrote it on the work order. Password was "changeme"

Well, that was the password, but that wasn't my account! I kind of figured it out when 1) It was already getting about 100 spams a day and 2) The billing page told me someone had already registered with that email address.

Dear squishy elder gods did I call and raise blue hell. Especially after they told me the secondary email addresses registered under "tparker" were now going to be unavailable for 6 months.

From:

teriwyn.livejournal.com

Comcast, right?

That was the Comcast default password. (changeme -- Of course they were supposed to stop using that a few years ago)
Comcast would always put the userid in the WIP comments (Work In Progress), which do show up on the work order.
Comcast would let untrained cable reps sell the High Speed Internet service, and this was a trick they would FREQUENTLY pull, because they didn't know how to set up a username or even check to see if it was available.

I've had to talk to so many people like you, before I got off the tech floor.

From:

teriwyn.livejournal.com

Oh, yeah. And secondary usernames were lost forever under the primary accounts they were attached to, as well. Forgot to mention that part.

You can't be describing any other ISP. If you are, then there are too many ISPs that need a better e-mail provisioning system. (Thankfully, I hear Comcast has one, now.)