Everyone has one

[usekh.livejournal.com]

I swear every ISP has one. Those annoying customers who complain about every last little tiny thing. Usualy as pedantic as all hell too. And usualy on one of the smallest plans, and they have been with you forever and won't leave (although it is common for them to threaten this). They end us costing you more than you get out of them in terms of time dealing with their levels of bullshit petty nitpicking nonsense complaints.

All for about 10 bucks a month.

Man how about firing the customer?

Comments

[jecook]

At one company I worked for, we nearly ended up doing that to a customer. Over the course of the two or three years we handled his stuff, the customer gave us a "I don't want thig tech out here again" style message for every single tech the place had. After the last one, the service manager called the customer up and said that "We can't service you anymore, because you won't let any of our techs on site."

The customer finally agreed to let our techs back on site.

[koryweb.livejournal.com]

While my employer isn't in the ISP business (although it seems that way sometimes), our mgmt. is intelligent enough to do a cost-benefit analysis on a client. If they aren't helping the bottom line and the client doesn't pull any major sway in the industry we service will promptly terminate any service agreements we have with them as long as we can demonstrate proper procedures to help the client were followed, and the client has shown an exceedingly high level of asshattery.

It's nice that our mgmt. has one good trait.

[gholam.livejournal.com]

Actually, we do that. Helps that we're a small company, less than 10 people, so when the boss and owner sees that a client is costing us money, said client goes buh-bye.

[prozacnation.livejournal.com]

Or the ones that complain about the service yet they are 60 days behing in paying their bill.

And they expect us to take them seriously?

[the-s-guy.livejournal.com]

Oh, please take them seriously. Serious, in this case, being setting the bill collectors on them.

[fnordx.livejournal.com]

I used to work for a fairly large ISP located in Atlanta, and in support we had one customer who would call multiple times per day and just sit there and talk for hours on end, apparently just to be talking. You couldn't get this woman off your phone in less than an hour, but you couldn't really yell at her because she was really old, and confined to a wheelchair.

Eventually they banned her from calling support, which then started her calling into customer service for hours on end, and when she was banned from calling in there, she'd call and talk to sales for hours on end. Just kinda freaky, if you ask me.

[tjernobyl.livejournal.com]

Most of the people we have that do that are schizophrenic.